Sr Product Architect

Job Description: As a key member of Flexential’s Cloud & Data Protection (CDP) Product Architecture team, the Senior Product Architect is responsible for ensuring CDP products deliver exceptional customer experiences while meeting quality, cost, scalability, and portfolio objectives. This role serves as the primary technical interface between Product Management and internal engineering, operations, and customer-facing architecture teams. The Senior Product Architect drives the definition and evolution of service and solution standards, ensuring Flexential’s offerings are repeatable, operationally efficient, and aligned with customer needs. The ideal candidate combines deep technical expertise with strong process design skills and the ability to translate business requirements into scalable product architectures. Key Responsibilities Product Architecture & Standards: Define and optimize CDP product architecture standards, design patterns, and best practices. Reduce development duration, cost, and risk by driving reuse of proven, standardized product capabilities. Partner with Product Managers to translate use cases and requirements into actionable, development‑ready specifications. Cross‑Functional Alignment: Serve as the primary technical liaison between Product Management, Engineering, Operations, Implementation, and Solution Architecture. Ensure clear cross-functional understanding of product features, capabilities, and lifecycle impacts. Participate in the Technology Design Request (TDR) process to refine customer requirements and align them to standard product features. Service Design & Documentation: Develop and maintain service descriptions, solution guides, implementation documents, operational processes, and knowledge-base content. Identify and define operational work instructions required to support each service area. Ensure services follow a continual service improvement methodology by engaging regularly with Operations, Implementation, and Solution Architecture teams. Training & Enablement: Provide training on new and existing CDP services to Solution Architecture teams and other internal stakeholders. Advocate for consistent service, solution, and architectural standards across the organization. Business & Portfolio Alignment: Understand CDP portfolio cost structures (COGS), P&L considerations, and their impact on product strategy. Recommend and implement improvements that enhance quality, customer experience, and operational performance. Required Qualifications: 7+ years of experience in service design, architecture, or product development within an IT services provider. Deep expertise across virtualization, cloud computing, multi-cloud architectures, networking, disaster recovery, and backup technologies. Working knowledge of security and compliance considerations within service design. Demonstrated success collaborating with engineering, product, marketing, and IT teams to deliver new services. Strong ability to translate complex technical requirements into clear, actionable guidance. Proven ability to manage multiple priorities in a fast-paced environment while maintaining high execution quality. Excellent analytical and creative problem-solving skills. Bachelor’s degree in business, technology, computer science, engineering, or equivalent experience. Preferred Qualifications: Experience with a managed infrastructure, hosting, or cloud service provider in an architectural, operational, or solutions architecture role. Broad multi-disciplinary technical background across IT infrastructure, hyperscale-native services, and software/service development lifecycles. Strong business and data analysis capabilities. Physical Requirements: Ability to work in an office environment Ability to work remotely when required with sufficient workspace, cell phone connectivity, and an adequate Internet connection. Ability to use the computer keyboard and mouse for extended periods of time After-hours networking and customer interaction required Travel 20% of the time Base Pay Range: Hourly salary range offered for this position is estimated to be $170,000 - $180,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications. Variable Pay: Discretionary annual bonus, based on personal and company performance. This position has the following safety hazards: ☒ Driving (must possess valid driver’s license and insurance) #LI-Hybrid Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today! Benefits of working at Flexential: • Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program Benefits are subject to change at the Company's discretion. Flexential participates in the E-Verify program. Please click here for more information. EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 38 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp. Follow Flexential on LinkedIn, Twitter, Facebook and YouTube.