Customer Experience Consultant

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.  Why consider joining our Digital & Data community? 🤔  Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions.  Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do.  Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week.   Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same  Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring  Deepen your expertise through our a culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications  About the role 🚀 As a (Digital) Customer Experience Consultant within PA’s Digital & Data community, you’ll help clients navigate emerging technologies, evolving customer expectations and the rapid pace of digital change. This is a role for someone who thinks differently inventive, analytical, curious, entrepreneurial and comfortable shaping direction even when the path is unclear.  Your work will span early discovery, insight generation, opportunity framing, proposition definition, AI‑enabled strategy work, and storytelling for senior audiences. Sometimes you’ll work autonomously on strategic challenges; at other times you’ll be embedded in cross‑disciplinary teams alongside designers, engineers and product specialists.  This is not a purely theoretical strategy role. It’s practical, creative and strategy my nature not always by practice.  What you’ll do 🌱 Frame problems, make sense of complex information and define clear strategic options  Lead or contribute to digital, AI and experience‑driven strategy engagements  Create propositions, narratives, visions and roadmaps that guide long‑term direction  Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate research, insight synthesis, scenario exploration and creative development  Facilitate workshops and leadership sessions to align stakeholders around decisions  Produce compelling storytelling outputs — presentations, narratives, strategic documents — that influence at senior levels  Work with design, product and engineering teams to shape strategy that is achievable in practice  Identify opportunities for innovation and new value creation across markets and organisations.  Qualifications Who you are 💭 A strategic thinker with a creative, entrepreneurial mindset.  Someone who sees connections others miss and can articulate them clearly.  Deeply curious about the future of digital and AI and the shifts they create.  Confident working through ambiguity and defining structure where none exists.  Compelling communicator who can simplify complex ideas without losing meaning.  Comfortable challenging assumptions and bringing fresh perspectives.  Able to work autonomously or collaboratively depending on the need.  How you operate 🧠 You shape direction through insight, evidence and imagination  You use AI tools as a strategic partner in research, modelling and ideation  You flex your approach — structured when needed, exploratory when the moment demands it  You are comfortable moving between divergent thinking and sharp, concise conclusions  You engage confidently with senior stakeholders and guide meaningful conversations  You avoid frameworks for their own sake, choosing methods that truly fit the problem  You bring energy, originality and a point of view  Why this role may not be the right fit  If you prefer rigid frameworks or heavily structured strategy processes  If you’re uncomfortable with open‑ended, ambiguous problem spaces  If you prefer execution over shaping direction and vision  If you don’t enjoy senior‑level communication or influencing  If you’re not curious about AI or emerging technologies  If you want tightly defined boundaries rather than fluid, creative strategic work  If you’re not interested in stretching yourself, taking initiative, or shaping your own growth at PA, this won’t be the right environment