We are working with a luxury residential scheme based in SW London who are looking to make a key hire within their operations team - Night Duty Manager. The Night Duty Manager will be responsible for the day-to-day operations, Health & Saftey and line management of the Front of House areas. To be the first point of contact for residents and guests to the development. To ensure all enquiries are dealt with promptly to a superior level of customer service.
Hours: 4 nights on, 4 nights off - 7pm to 7am
Salary: £38,000 - £40,000 per annum - depending on experience
The Role:
- Line management of the Front of House areas.
- Decision-making and problem-solving will be required, given the circumstances of the roles.
- To be a main point of contact, to resolve all residents and visitor's queries and complaints.
- Accountable for all Estate communication via on line systems and for these to be communicated and trained to all line reports and to be kept up to date.
- Responsible for accurate handovers.
- To assist in the required onsite duties and provide excellent concierge services as prescribed by the development.
- To be responsible for the required Health and Safety and Security inspections and activities to assist in keeping the development and workplace a safe environment for all.
- To maintain tight security procedures at all times.
- To be responsible for accepting estate items and deliveries and arrange for safe storage.
- To carry out any ad-hoc duties as requested by the management team.
- To attend meetings and training as required which will often be outside of working hours
Required Experience:
- IOSH qualified ideally
- Working knowledge of Health and Safety requirements and legislation.
- Knowledge of anti-discrimination & equal opportunity legislation.
- Experience of supervising / managing a team.
- Knowledge and demonstrable experience of key aspects of management practice including principles of effective supervision, appraisal, performance management and employment legislation.
- Staff delegation.
- Knowledge of key aspects of management practice including principles of effective supervision, performance management, appraisal and employment legislation.
- Professional and patient manner with the ability to remain calm.
- Experience of working in a high-end customer service establishment and well presented.