About the Role
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<h3 data-section-id="gyws69" data-start="133" data-end="194"><strong data-start="137" data-end="194">Application Support Analyst (ClickUp Focus) – £40,000</strong></h3>
<p data-start="196" data-end="536"><strong data-start="196" data-end="208">Overview</strong><br data-start="208" data-end="211" /> A growing organisation is seeking an <strong data-start="248" data-end="279">Application Support Analyst</strong> to provide IT and application support across the business. This role centres on managing incidents, requests, and user queries while developing strong expertise in key business systems — with a particular emphasis on <strong data-start="497" data-end="535">ClickUp administration and support</strong>.</p>
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<h3 data-section-id="165gfiz" data-start="543" data-end="571"><strong data-start="547" data-end="571">Key Responsibilities</strong></h3>
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<li data-section-id="13v1ygh" data-start="573" data-end="728">Provide day-to-day support for business applications, handling incidents, service requests, and user queries via an IT Service Management (ITSM) system</li>
<li data-section-id="doig1o" data-start="729" data-end="840">Develop and maintain strong working knowledge of core business systems, with a primary focus on <strong data-start="827" data-end="838">ClickUp</strong></li>
<li data-section-id="8u12fa" data-start="841" data-end="945">Configure, manage, and optimise <strong data-start="875" data-end="920">ClickUp workspaces, spaces, and workflows</strong> to meet business needs</li>
<li data-section-id="cz68nx" data-start="946" data-end="1023">Support end users with ClickUp usage, troubleshooting, and best practices</li>
<li data-section-id="n8e9pv" data-start="1024" data-end="1119">Triage and resolve support tickets, aiming for high first-time fix rates and SLA compliance</li>
<li data-section-id="1sw5c28" data-start="1120" data-end="1196">Escalate issues appropriately to internal teams or third-party suppliers</li>
<li data-section-id="5c6zhy" data-start="1197" data-end="1268">Maintain clear documentation for processes, fixes, and system usage</li>
<li data-section-id="129bxiq" data-start="1269" data-end="1316">Perform routine system administration tasks</li>
<li data-section-id="1u8rdm4" data-start="1317" data-end="1390">Support change and release processes in line with internal procedures</li>
<li data-section-id="1dpaei7" data-start="1391" data-end="1451">Contribute to continuous service improvement initiatives</li>
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<h3 data-section-id="1k8xv05" data-start="1458" data-end="1494"><strong data-start="1462" data-end="1494">Required Skills & Experience</strong></h3>
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<li data-section-id="1bs5kk2" data-start="1496" data-end="1679">Strong hands-on experience with <strong data-start="1530" data-end="1553">ClickUp (essential)</strong>:
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<li data-section-id="1rdw9rx" data-start="1557" data-end="1601">Workspace and space setup and management</li>
<li data-section-id="h7gbns" data-start="1604" data-end="1647">Workflow configuration and optimisation</li>
<li data-section-id="1l42za5" data-start="1650" data-end="1679">User support and training</li>
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<li data-section-id="xzsk6o" data-start="1680" data-end="1758">Experience working in an <strong data-start="1707" data-end="1756">IT support or application support environment</strong></li>
<li data-section-id="10le1z4" data-start="1759" data-end="1824">Familiarity with ITSM tools and incident management processes</li>
<li data-section-id="1dl00ql" data-start="1825" data-end="1885">Strong problem-solving skills with a structured approach</li>
<li data-section-id="1casdbk" data-start="1886" data-end="1949">Ability to prioritise workload and meet SLAs under pressure</li>
<li data-section-id="1y64yq5" data-start="1950" data-end="2005">Excellent communication skills (written and verbal)</li>
<li data-section-id="110ejt5" data-start="2006" data-end="2056">Self-motivated with strong attention to detail</li>
<li data-section-id="1crmugm" data-start="2057" data-end="2111">Team player with the ability to work independently</li>
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<h3 data-section-id="18wmryi" data-start="2118" data-end="2146"><strong data-start="2122" data-end="2146">Desirable Attributes</strong></h3>
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<li data-section-id="1a29fj2" data-start="2148" data-end="2192">Proactive mindset and eagerness to learn</li>
<li data-section-id="cj6ic5" data-start="2193" data-end="2233">Experience supporting SaaS platforms</li>
<li data-section-id="10tp9ku" data-start="2234" data-end="2292">Flexibility to provide occasional out-of-hours support</li>
<li data-section-id="1wxrgbn" data-start="2293" data-end="2360">Willingness to travel occasionally to support users if required</li>
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<h3 data-section-id="q0ml33" data-start="2367" data-end="2390"><strong data-start="2371" data-end="2390">What’s on Offer</strong></h3>
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<li data-section-id="1lj113x" data-start="2392" data-end="2415">Salary: <strong data-start="2402" data-end="2413">£40,000</strong></li>
<li data-section-id="12ugr3s" data-start="2416" data-end="2432">Bonus scheme</li>
<li data-section-id="wz2m88" data-start="2433" data-end="2444">Pension</li>
<li data-section-id="1qzm7b6" data-start="2445" data-end="2469">25 days annual leave</li>
<li data-section-id="nu139t" data-start="2470" data-end="2527">Additional benefits (e.g., wellness, discounts, etc.)</li>
<li data-section-id="1cs74z0" data-start="2528" data-end="2556">Flexible working options</li>
<li data-section-id="1qi5vdg" data-start="2557" data-end="2603">Opportunities for professional development</li>
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