Enterprise Support Engineer
- Department:
- Location:
- Warsaw, Poland
Please submit your documents in English when applying for this position.
Evertz is looking for highly technical and self-motivated individuals for a challenging enterprise-class software/hardware support engineering role. If you're interested in expanding your knowledge and advancing with cutting-edge technologies in the Media and Entertainment (M+E) industry and building strong customer communications skills, this position is for you!
While providing services with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies highly relevant in IT and Media Entertainment Industries, amongst others!
You will be dealing with Evertz’s industry-leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting them with quick, efficient and professional problem-solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.
Responsibilities:
- Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
- Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
- Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
- Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”.
- Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
- Participate in on-call duty.
Skills and Abilities:
- Previous experience in support roles is desirable
- Good communication and interpersonal skills
- Experience with Databases (My SQL, Aurora)
- Experience with Linux (any flavour)
- Problem-solving attitude and ability to react to changing situations
- Ability to act effectively in high-pressure situations
- Dedicated to delivering excellent customer service
- Passionate about technology and eager to learn new software and hardware products
- Ability to multitask in a fast-paced environment
- Degree or diploma in IT, Electronics or Computer Electronics
Additional skills and experience that will be useful:
- Exposure to AI tools, including generative AI solutions, is considered an asset
- Python and JavaScript familiarity is preferred
- Enthusiastic about Computer hardware
- Media Asset Management or Playout (Linear and Non-Linear) system experience is a valuable asset
- Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
- Knowledge of cloud computing environments (AWS is preferred)
- Willingness to travel if required
- Screening with recruiter (~45min)
- Technical interview with Hiring Manager and Enterprise Support Engineer (~100min)
Thank you for considering a career with Evertz!