3rd Line Service Desk Engineer

3rd Line Service Desk Engineer Your personal recruitment consultant Dan Rowlands Consultant dan.rowlands@focusresourcing.co.uk T: 02922 671 222 Dan will be your contact throughout the recruitment process. Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. Location: Working at Cardiff Head Office Shifts: Shifts run across 24/7 - 365 days. All evening and night shifts are worked from home. What you'll be doing: - Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. - Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. - Automation: Develop PowerShell scripts to streamline operations and boost efficiency. - Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. - Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. - Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: - Bachelor's degree (or equivilent) in computer science, Information Technology, or a related field. - AZ-104: Microsoft Azure Administrator - Minimum of 5 years of experience in a similar role. - Strong knowledge of infrastructure and security management. - Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) - Excellent problem-solving and communication skills. - Proficiency in managing virtual machines, network devices, and security systems. - Ability to handle complex technical issues and provide advanced support. - Strong analytical and reporting skills. Salary & Benefits: Salary between 30-35k dependant on experience, plus excellent benefits including: - Private Healthcare Package through BUPA - Death in Service (4 x salary) - Group Income Protection - 23 days holiday per year plus bank holidays - First class reward and recognition initiatives - Discounted gym membership Your personal recruitment consultant Dan Rowlands Consultant dan.rowlands@focusresourcing.co.uk T: 02922 671 222 Dan will be your contact throughout the recruitment process.