IT Support Engineer

IT Support Engineer | £50,000 + 10% Bonus | 3/4 Days per Week - London

Here at Burns Sheehan we are working exclusively with the highest-rated specialised Private Offices / Shared Workspace company in the industry for the hire of a new IT Support Engineer.

Currently holding around 15 locations across the UK & Europe and are looking they are looking to triple in size over the next few years. As a result they're looking for an IT Support Engineer to join the team in London to help own IT services.

This isn't a high-volume ticket environment but BAU is required. Instead, the focus is on keeping sites running smoothly, improving systems, and supporting new site rollouts across Europe.

What you'll be doing:

• Troubleshooting networking issues across LAN/WAN, DHCP, DNS, and firewalls
• Supporting users across multiple locations, covering 1st, 2nd, and some 3rd line issues across Mac, Windows, and MDM devices (Kandji / JumpCloud)
• Managing SaaS tools such as Google Workspace, Zoom, Slack, and Salesforce
• Owning onboarding/offboarding processes and device lifecycle management
• Supporting AV and meeting room setups (Zoom Rooms, conferencing tech, etc.)
• Working on projects such as new site setups, system rollouts, and process improvements
• Partnering with internal teams and vendors to resolve issues and deliver solutions
• Some travel to European sites when needed

Requirements:

• 1st, 2nd and some 3rd Line Support for internal Infrastructure
• Google Workspace knowledge as well as experience with Slack & Zoom (preferable)
• Experience working with Communication, AV Systems, Printing Services, Networking
• Coordinating with third-party vendors
• Excellent communication skills and service skills

Sound like the role for you? If you're interested feel free to let me know and I will be sure to get back to you !!!

IT Support Engineer | £50,000 + 10% Bonus | 3/4 Days per Week - London

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.