Application Support Engineer Acturis

Do you have experience of supporting users / clients on the Acturis insurance software platform? You could be progressing your career at a global Insurance firm. As an Application Support Engineer you'll provide 2nd line support, diagnosing and resolving incidents, managing service requests and ensuring system performance, availability and data integrity. Working closely with 3rd line teams and vendors, you'll investigate root causes and help implement long-term fixes, while maintaining accurate documentation and supporting ongoing system improvements. Acting as a key link between business users and technology teams, you'll translate issues into clear technical requirements and keep stakeholders informed on progress, resolutions and system updates. You'll also play an important role in driving system adoption, supporting users with queries, delivering training and acting as a subject matter expert for Acturis. You will also contribute to change and project activity, including system upgrades, UAT, data migration and post-implementation support. Alongside this, you'll ensure adherence to ITSM processes and support governance, risk and compliance requirements.