Operations Manager

Operations Manager – About our client: OA are recruiting for an experienced Operations Manager to drive operational excellence across the business. This is a pivotal role, supporting growth across multiple teams and working closely with senior management. You’ll play a key role in shaping processes, supporting staff development, and ensuring compliance across the organisation. Operations Manager – What’s on offer: • Hybrid working with 3 days in the Welwyn Garden City Head Office • Opportunity to buy and earn additional leave • Well-being programme • Annual company weekend away • Bonus scheme and true career progression • A chance to join at a crucial time of growth and make a real impact Operations Manager – Responsibilities: Compliance, Legal & Terms • Monitor internal policies in line with HMRC guidelines • Manage Health & Safety across all offices • Oversee GDPR, Modern Slavery Statement, and relevant licences • Support RFI’s, tenders, and bid documents • Contribute to risk management • Line management responsibility for HR matters, onboarding, offboarding, and parental leave Training & Onboarding • Manage onboarding, training, and development plans for employees • Maintain accurate training records and oversee apprenticeship administration • Promote and manage internal and temporary workforce training schemes Data & Analytics • Ensure integrity of operational data and Tracker updates • Produce quarterly ESG and DE&I reports • Champion staff welfare, monitoring burnout, sickness, and holiday entitlement Operations Systems & Technology • Monitor IT security protocols and liaise with external IT support • Drive continuous improvement in workflows and operational efficiency • Attend industry events to stay up to date with best practices Finance & Management • Budget holder for centralised purchasing • Explore job board partners for cost-effective solutions • Line manage Operations Administrator Operations Manager – What we’re looking for: • Strong leadership and people management skills • Strategic thinker and problem solver • Organised, process-driven, and able to plan ahead • Excellent communication skills and approachable • Creative, proactive, and able to work under pressure • Experience in a similar role with a hands-on approach to operations