IT Support Engineer – Amsterdam

Career

Are you ready to thrive in a dynamic environment with major clients and continuous challenges? At ITProposal, we offer you the chance to grow and develop as a Support Engineer. Along with constant learning opportunities, including unlimited certifications, you’ll enhance both your personal growth and professional expertise. Take your career to the next level with us!

Your Role

As the first point of contact for end users via phone, email, or our ticketing system, your role is key to resolving technical issues and ensuring smooth operations. How do you approach this? With a positive attitude, a willingness to go the extra mile, and a focus on achieving results. Here’s what your role will entail:

• Identifying and analyzing technical issues with user systems.
• Troubleshooting and implementing solutions to resolve technical problems.
• Logging and updating incidents, solutions, and procedures for future reference.
• Escalating complex issues to specialized teams or higher levels of support.

Depending on your place of residence, you’ll work with major clients in the Amsterdam and/or The Hague region. A reasonable commuting distance (maximum 1 hour) is important to us—we want you to enjoy going to work. Additionally, we highly value your development in the world of IT Support. That’s why we offer various opportunities to pursue studies, earn certifications, and attend (international) seminars.

What Do You Bring as support engineer?

We provide a work environment where you can feel happy and valued, and where you contribute by adding value through:

• A completed MBO level 3 or 4 education in ICT.
• A category B driver’s license.
• Strong verbal and written communication skills.
• At least one year of work experience as a Support Engineer, or as a Service Desk or Helpdesk employee.

What Do We Offer?

At ITProposal, you’ll enjoy a lot of flexibility and freedom to successfully perform your role as an IT Support Engineer.