Care and Support Registered Manager

Salary: £68,000 – £75,000 per annum Hours: Full time, 37.5 hours per week Location: Bristol / St Monica Trust sites At St Monica Trust, we create places where older people can truly flourish: warm, vibrant communities built with care, expertise and heart. With a long‑standing reputation for excellence, we are shaping the future of supportive living environments across our five Bristol-based sites. We’re now looking for a Care and Support Registered Manager to lead high‑quality care across our retirement villages. If you are passionate about delivering exceptional care, motivated by meaningful relationships, and committed to empowering residents to live well, this could be your next purposeful step. The Role As our Care and Support Registered Manager, you will take ownership of delivering safe, compassionate and effective care, ensuring we meet and exceed the requirements of the Care Quality Commission (CQC). You will provide visible leadership, shape our care services, and create an environment where residents feel supported, connected and valued. You will: Act as the Registered Manager with the CQC, ensuring full compliance across all care activities Lead and develop Deputy Care and Support Managers and Care and Support Leads Ensure care teams are well‑trained, competent and confident to deliver exceptional care Be the primary point of contact for residents and their families regarding care matters Maintain a strong presence at village meetings, offering meaningful updates and insights Ensure safeguarding concerns are raised and managed appropriately Respond to feedback, concerns and compliments promptly and with care Create, maintain and review service development plans to drive continuous improvement Monitor budgets, manage expenditure and contribute to business growth Oversee accurate and compliant record‑keeping in line with Information Governance Work collaboratively with Village Managers and service teams (housekeeping, catering, maintenance) to ensure a joined‑up approach Support each village in delivering an effective out‑of‑hours on‑call service About You This role blends professional expertise with a people‑focused mindset. We’re looking for someone who brings both operational confidence and genuine warmth to their leadership. You will bring: Experience managing care services, ideally across multiple sites or within community/domiciliary care Strong working knowledge of CQC requirements, Essential Standards, safeguarding, MCA, medication, infection control and GDPR A collaborative communication style, able to share complex or sensitive information with clarity and empathy Ability to analyse complex situations, problem‑solve and make informed decisions Experience planning and coordinating interlinked activities, teams and priorities Confidence using IT systems including Word, Excel, Outlook and electronic care management tools Experience supporting older people, people with disabilities and/or people living with dementia Commitment to continuous learning and staying informed about sector developments What We’re Looking For You’ll be someone who: Communicates openly, honestly and with kindness Builds strong relationships with residents, families, colleagues and external partners Leads teams with support, coaching and accountability Creates a culture of collaboration, respect and inclusion Understands the importance of enabling older people to live with independence, dignity and purpose Brings curiosity, innovation and a positive approach to change Why St Monica Trust? Working here means being part of a charity with a deep commitment to people, our residents, our colleagues and our communities. We invest in creating exceptional places to live and work, and you’ll play a central role in shaping the next chapter of our development. This is a chance to see the real impact of your work every day, knowing that the spaces you help create will enrich lives for generations. Additional information Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Salary Ranges: £68,445.00 - £74,100.00 Time Type: Full time If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk Communities where older people flourish - connection, contribution, choice We're committed to communities where older people flourish, and for us this means providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. We are a registered charity and not-for-profit offering a unique blend of welcoming retirement villages, specialist care homes and support for older people both in our communities and across our region. Because of the diverse nature of the Trust, there are a wide range of job opportunities – everything from care roles and nursing to housekeeping, catering, portering, administration, IT, HR, marketing, finance, and much more. Why work for us? We offer a wide variety of benefits, including industry leading rates of pay, generous pension scheme, subsidised staff meals and excellent training and career development opportunities, to name a few. To find out more visit our careers page. Can’t find a suitable role? Introduce yourself! Fill out this short form to register your interest and be the first in line for new job opportunities. St Monica Trust: A great place to work About St Monica Trust We have built a long-standing reputation for providing high quality care and support within our retirement villages and care homes. This is down to the exceptional people who work here - people who go the extra mile to build relationships with our residents and customers. We believe that’s it’s our dedicated team and our embedded values that make St Monica Trust such a great place to work. As a growing organisation, we are always on the look-out for caring, committed and professional people to join our team. St Monica Trust is committed to fostering a diverse and inclusive environment for all employees and job applicants. If you need assistance or an accommodation to complete the application process, please contact our recruitment team at recruitment@stmonicatrust.org.uk. Stay connected If you have any questions or would like to find out more, you can contact our friendly recruitment team by emailing recruitment@stmonicatrust.org.uk or calling 0117 949 4091. Keep up to date with all latest news and developments from the Trust on our social media platforms: Facebook: @stmonicatrust Twitter: @St_Monica_Trust Instagram: @stmonicatrust LinkedIn: @St Monica Trust Find us on Glassdoor.