Data Operations ( Markets – Shared Services)

Data Operations ( Markets – Shared Services) ION Markets, Full-time, Woking Apply now The Role: The Data Operations analyst works as part of a global team specializing in the maintaining the core set of data required to support ION’s hosted solutions. The analyst is responsible for validating the accuracy of the data and engaging directly with both clients and external data vendors to maintain client satisfaction. Working in a fast-paced environment, the analyst is required to understand exchange specifications and the business impact the data has on ION’s solutions. Key Responsibilities Accurately maintain data required to support client trading systems Investigate client data incidents from receipt to resolution Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Develops strong working relationships with other departments to assist with the delivery of our service to clients  Work with data vendors and exchanges to resolve data queries Understand and process exchange data specifications Builds up and maintains a knowledge of the database structure within the trading platforms Carries out application system checks, aiming to identify and resolve issues before they impact clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required  Required Skills, Qualifications, and Experience Data Operations analyst need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers  Excellent written and verbal communication skills  A confident and professional manner  Able to manage own time and a changing workload  Ability to troubleshoot and approach problem solving in a logical manner Excellent analytical skills and attention to detail Ability to follow process and make suggestions for improvements Able to use own initiative, good attention to detail and strong organisational skills Co-operative approach to working with team members and other departments  Able to view situations from a customer perspective and act accordingly  A strong desire to develop a deep understanding of financial markets and business flows and system functionality