Desktop Support Technician L2 DE

Excis Compliance ltd | Full time

Frankfurt am Main, Germany | Posted on 06/03/2025

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• Date Opened 06/03/2025
• Job Type Full time
• Industry IT Services
• Work Experience 1-3 years
• Salary EUR 4000 gross per month
• City Frankfurt am Main
• Province Hessen
• Country Germany
• Postal Code 60323

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT AM MAIN, GERMANY!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!

Start your journey with Excis and grow with us!

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 What You’ll Do:

• Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly.
• Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.
• Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.

What you need:

• Systems & Tools Proficiency: Experience with ServiceNow ticketing system, Microsoft Office 365, Windows 10, Microsoft Visio, and the Intune Company Portal; familiarity with Active Directory and Azure.
• Hardware & Device Knowledge: Competent in handling PCs, notebooks, printers, Cisco devices, and Surface Hubs, with basic hardware troubleshooting and setup skills.
• Networking & Security: Basic understanding of IT networks, VPN solutions, and IT security principles; foundational knowledge of ITIL processes and mobile office environments.
• Language & Communication: Fluent in both spoken and written German and English; communicates clearly, reliably, and with a customer-friendly approach.
• Technical Foundation & Reliability: Possesses a solid base in technical concepts with a proactive, dependable, and communicative work ethic.

Why Join Us?

 

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

 

Ready to make a difference and grow your career? Apply now to join Excis in Germany and be at the forefront of IT support excellence!

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