We are looking for an experienced Service Manager to join an international technology company providing managed IT services to businesses worldwide.
This role is ideal for someone who enjoys building structured, scalable service operations rather than simply coordinating tasks. You'll become the operational link between clients, engineering teams, and leadership, ensuring transparency, predictable delivery, proactive communication, and continuous process improvement through AI.
About the Company:
Our client is an international technology company specialising in infrastructure management and managed IT services. Their customers include fast-growing technology businesses where reliability, responsiveness, and operational excellence are critical.
The company focuses on measurable business outcomes, helping clients maintain stable operations while continuously improving service quality and efficiency.
What You'll Do:
- Build trusted relationships with clients through clear and proactive communication.
- Keep clients informed about project status, priorities, risks, and next steps.
- Ensure transparency across all ongoing activities.
- Help resolve issues before they become escalations.
- Track tasks, priorities, and deadlines across multiple projects.
- Identify bottlenecks and help remove blockers.
- Coordinate priorities with engineering leads and management.
- Ensure nothing gets lost in the backlog.
- Monitor team workload and capacity.
- Identify resource conflicts and delivery risks.
- Support planning based on real delivery data.
- Help leadership make informed operational decisions.
- Prepare clear client reports focused on business value, not just completed tasks.
- Monitor project progress, budgets, and actual effort.
- Support invoicing and operational reporting.
- Provide visibility into delivery health and future risks.
- Identify repetitive operational work.
- Improve workflows and documentation.
- Create templates and standardised processes.
- Implement AI-driven automation wherever possible.
- Continuously reduce manual work while increasing transparency and efficiency.
- Experience in Service Management, Delivery Management, Project Management, Operations, or a similar role within an IT environment.
- Experience working with technical teams and multiple stakeholders.
- Strong client communication and stakeholder management skills.
- Excellent organisational and prioritisation abilities.
- Understanding of project planning, delivery risks, budgets, and team capacity.
- English level B1+ or higher.
- Daily use of AI tools—or a strong willingness to integrate AI into everyday work.
- Experience working with DevOps or infrastructure teams.
- Understanding of cloud technologies and managed services.
- Experience managing multiple clients simultaneously.
- Knowledge of ITIL or service delivery best practices.
- Experience improving or automating operational processes.
- Enjoy bringing order to complex operational environments.
- Like taking ownership rather than simply coordinating tasks.
- Are proactive in identifying risks before they become problems.
- Communicate confidently with both technical teams and clients.
- Continuously look for ways to improve processes and automate repetitive work.
- Want to grow into a senior operational leadership role.
- Fully remote work.
- Opportunity to work with international technology clients.
- High level of ownership and autonomy.
- A collaborative engineering-driven environment.
- Strong focus on AI-powered operational excellence.
- 21 working days of paid vacation.
- 21 working days of paid sick leave.
We look forward to receiving your CV and learning more about your experience!
Dear Candidates, due to a high volume of applications, only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.
- Work type
- Full-time
- Location
- Remote