Remote Helpline Counsellor Nights EAP

At Vita Health Group our mission is “making people better”, and we are looking to recruit experienced counsellors to achieve that mission. We have an exciting opportunity to join a growing team of qualified counsellors providing immediate counselling support to our helpline callers (not sessional counselling). Our counsellors work remotely from home, but never alone, and we can provide flexible working arrangements over a variety of shifts, clinical supervision, and training and CPD opportunities. The induction is a full four weeks of training, Monday to Friday, 9am-5pm, and is delivered remotely. Assessment is ongoing throughout the training by quizzes and role plays and full attendance is compulsory. In the final week of training, you will need to pass six helpline calls in order to progress into your role as a helpline counsellor. Once you have completed and passed your training, you will spend two weeks on the helpline during the day, before starting your night shift pattern.  If you have the listening, empathy and communication skills we need in our counsellors, get in touch today to apply. The Role: As a Helpline Counsellor, you have a fantastic opportunity to make a tangible difference to people’s emotional health and wellbeing. As part of our EAP Helpline you will work as part of a team to provide in the moment counselling support, signposting and referrals into our interventions team for ongoing support if required. Our EAP helpline operates 24/7, 365 days a year to ensure people receive emotional support when they need it most. Alongside working as part of a multi-disciplinary team you will be responsible for: Answering calls from a varied client base from corporate, membership and healthcare helplines Providing immediate in the moment advice and counselling support to callers Signposting and connecting callers to appropriate services as necessary Conducting structured mental health assessments to aid you in your clinical decision making Using evidence-based practice to make pathway placement recommendations Completing a range of clinical administrative tasks Ensuring you deliver high quality services to our customers, in line with in line with your governing body's code of practice and ethical guidelines You may also be asked to attend team meetings, clinical supervision outside of your normal working hours at a mutually convenient time, paid as overtime. The candidate we are looking for: Recognised Counselling Qualification – ideally Post Graduate Diploma in Counselling (Level 4 or above) BACP (or equivalent - NCS Accredited Professional status is also accepted) Registered Membership is essential, preferably working towards accredited status (unfortunately Individual/Student Membership cannot be accepted) 1 year experience in providing emotional helpline support is desired Previous experience of working overnight is desired Self-motivated and confident in remote working to cover agreed shift patterns Competent IT skills, experience of MS Office and MS Teams is essential. Knowledge of using the Stepped Care Model and use of assessment tools PHQ9 and GAD7 desirable.