Legal Office Services Supervisor (Mail and Records)

<p data-start="374" data-end="438"><strong data-start="374" data-end="389">🔥Priority</strong></p> <p data-start="374" data-end="438"><strong data-start="374" data-end="389">Reports To:</strong> Client Services Manager or equivalent leadership</p> <p data-start="374" data-end="438"><strong>Typical Working Hours:&nbsp;</strong>Mondays to Fridays, 8:30 AM - 5:30 PM / 9:00 AM - 6:00 PM</p> <h2 data-section-id="h8a22z" data-start="440" data-end="482"><strong data-start="443" data-end="482">Lead Essential Workplace Operations</strong></h2> <p data-start="484" data-end="790">SPS Global is seeking a <strong data-start="508" data-end="538">Client Services Supervisor</strong> to oversee daily <strong data-start="556" data-end="609">mailroom, office services, and records operations</strong> across one or multiple client sites. In this role, you'll lead onsite teams, support clients, and help ensure workplace services are delivered accurately, efficiently, and on time.</p> <p data-start="792" data-end="933">If you're a hands-on leader who enjoys developing people, improving operations, and delivering excellent service, we'd love to hear from you.</p> <h2 data-section-id="1mcn5bt" data-start="935" data-end="963"><strong data-start="938" data-end="963">Why This Role Matters</strong></h2> <p data-start="965" data-end="1192">Your leadership helps keep essential workplace services running smoothly. By supporting your team and maintaining strong client relationships, you'll help deliver reliable service that employees and clients depend on every day.</p> <h2 data-section-id="q2gnlv" data-start="1194" data-end="1214">What You'll Do</h2> <h3 data-section-id="294x03" data-start="1216" data-end="1266"><strong data-start="1220" data-end="1266">Mail, Office Services &amp; Records Operations</strong></h3> <ul data-start="1267" data-end="1640"> <li data-section-id="5ccdzb" data-start="1267" data-end="1332">Oversee daily mailroom, office services, and records operations</li> <li data-section-id="1y7fisv" data-start="1333" data-end="1426">Ensure mail, shipping, records, and workplace requests are completed accurately and on time</li> <li data-section-id="w86pwf" data-start="1427" data-end="1500">Serve as the primary onsite contact for clients and operational support</li> <li data-section-id="ld6q53" data-start="1501" data-end="1569">Monitor service quality and identify opportunities for improvement</li> <li data-section-id="19emzry" data-start="1570" data-end="1640">Coordinate special projects and maintain a safe, organized workplace</li> </ul> <h3 data-section-id="1gp7ffm" data-start="1642" data-end="1665"><strong data-start="1646" data-end="1665">Team Leadership</strong></h3> <ul data-start="1666" data-end="1881"> <li data-section-id="1mz99aq" data-start="1666" data-end="1712">Lead, coach, and support onsite team members</li> <li data-section-id="194839a" data-start="1713" data-end="1756">Schedule staff to maintain daily coverage</li> <li data-section-id="u9cwfc" data-start="1757" data-end="1819">Conduct performance reviews and support employee development</li> <li data-section-id="jul541" data-start="1820" data-end="1881">Crosstrain team members to improve operational flexibility</li> </ul> <h3 data-section-id="4sd4zd" data-start="1883" data-end="1919"><strong data-start="1887" data-end="1919">Client &amp; Business Operations</strong></h3> <ul data-start="1920" data-end="2171"> <li data-section-id="1c3itsg" data-start="1920" data-end="1980">Build strong relationships with clients and internal teams</li> <li data-section-id="1dipgn2" data-start="1981" data-end="2026">Monitor KPIs, SLAs, and client satisfaction</li> <li data-section-id="1fdofmq" data-start="2027" data-end="2107">Prepare operational reports and oversee payroll, billing, budgets, and vendors</li> <li data-section-id="1k7r940" data-start="2108" data-end="2171">Ensure compliance with company policies and client procedures</li> </ul> <h2 data-section-id="1hg3yyd" data-start="2173" data-end="2192">What You Have</h2> <ul data-start="2194" data-end="2656"> <li data-section-id="nltwt6" data-start="2194" data-end="2267">High school diploma or equivalent required; bachelor's degree preferred</li> <li data-section-id="1d3hxr1" data-start="2268" data-end="2377">3+ years of leadership experience in mailroom, office services, records management, or workplace operations</li> <li data-section-id="1gkn417" data-start="2378" data-end="2421">Previous supervisory experience preferred</li> <li data-section-id="1s8qdzm" data-start="2422" data-end="2485">Strong customer service, communication, and leadership skills</li> <li data-section-id="3lh75y" data-start="2486" data-end="2552">Experience managing daily operations, KPIs, and service delivery</li> <li data-section-id="xlapwn" data-start="2553" data-end="2588">Proficiency with Microsoft Office</li> <li data-section-id="1dh5dqx" data-start="2589" data-end="2656">Ability to manage multiple priorities in a fast-paced environment</li> </ul> <h2 data-section-id="1vn5vq7" data-start="2658" data-end="2685">Physical Requirements</h2> <ul data-start="2687" data-end="2884"> <li data-section-id="ob5ugs" data-start="2687" data-end="2756">Ability to stand, walk, bend, kneel, and sit throughout the workday</li> <li data-section-id="uwh7jl" data-start="2757" data-end="2837">Ability to lift up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart</li> <li data-section-id="1quybfc" data-start="2838" data-end="2884">Ability to operate standard office equipment</li> </ul> <p data-start="2886" data-end="2953"><strong data-start="2886" data-end="2897">Travel:</strong> May require local travel between assigned client sites.</p> <h2 data-section-id="147qnur" data-start="2955" data-end="2981"><strong data-start="2958" data-end="2981">Think You're a Fit?</strong></h2> <p data-start="2983" data-end="3146">If you enjoy leading teams, building client relationships, and ensuring mailroom, office services, and records operations run smoothly, we'd love to hear from you.</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 12px;"><em>Compensation:&nbsp;<br>The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.</em></span></p> <p><span style="font-size: 12px;"><em>Vacancy Status:<br>This posting is for an existing vacancy.</em></span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$24</span><span class="divider">&mdash;</span><span>$25 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning &amp; Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Paid Time Off: </strong>Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.&nbsp; PTO allows employees to take approved time off for any reason.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Bonuses:</strong> Are available for employee and client referrals for current employees.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings:&nbsp;</strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.</span> <ul> <li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li> </ul> </li> </ul> <hr> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">About SPS</span></strong></span></p> <p><strong>SPS is a global workplace solutions and business transformation company operating in more than 20 countries</strong>. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.</p> <p>Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.</p> <hr> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css">At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css"><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><em>Colorado only:</em><strong> </strong>We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.&nbsp;</strong></span></span><span class="ignore-global-css"><span data-teams="true"><strong>SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. </strong>SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.</span></span></p> <p class="ignore-global-css"><strong><span class="ignore-global-css"><span class="ignore-global-css">To view our privacy policy, click on the link below:&nbsp;</span></span></strong><a href="https://www.spsglobal.com/en/data-privacy-other" target="_blank">Data Privacy Statement</a></p> <p><strong>Acknowledgement Section: </strong>By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.</p> <p>&nbsp;</p></div>