Fundraising Administration Assistant

Fundraising Administration Assistant

Hours per week: 37.5 hours per week (Flexible approach to working hours required)

Type of Contract: Permanent

Salary: £27,257.77 per annum

Location: Hybrid - 3 days in office, Felsted, Essex (own transport is essential)

This is a fantastic opportunity to be part of a high-performing team at the country’s leading hospice lottery. As our Fundraising Administration Assistant you will be part of the team  responsible for supporting our field fundraising teams and agencies and supporting other members of the Operations and Databases team.

This is a key role to enable Local Hospice Lottery to continue to grow the number of supporters and  to deliver vitally needed income for the hospice sector.

The suitable candidate will an excellent communicator and who can work to tight deadlines in an organised and methodical manner.

You will be expected to work in line with Local Hospice Lottery’s values of being Supportive, Fair, Professional and Ambitious, at all times.

Based in our fantastic barn-conversion offices in Felsted, you will be working on a full-time, permanent basis and in return, we are offering a competitive salary of £27,257.77 per annum plus excellent benefits.

Local Hospice Lottery is the country’s leading lottery for hospices and has raised over £80 million for hospice care to date! Local Hospice Lottery has been certified as A Great Place to Work June 2025.

We offer fantastic benefits to all our employees, including:

• 25 days annual leave on appointment (rising with length of service) plus Bank Holidays and paid birthday leave
• Competitive pension
• Flexitime
• Hybrid working (after a three month probation period)
• Health cash plan and Bluecrest Health Assessments
• Financial Planning Advice

What we are looking for in our ideal Fundraising Administration Assistant:

                            

• GCSEs grades A-C (or 9-5) including English and Maths, or equivalent
• Demonstrable IT & Computer skills with sound knowledge of Microsoft Office
• Ability to analyse problems and determine a course of action
• Good written communication skills and  good telephone manner
• Experience in dealing with customer and clients and resolving queries and issues
• Effective planning and organisational skills
• Demonstrable experience in working across teams and departments, building professional and supportive working relationships.
• Accuracy and attention to detail
• Ability to implement and follow detailed processes
• Able to prioritise own workload effectively and to work on own initiative
• A willingness to work flexibly as role requires
• An Eagerness to learn new skills quickly

A knowledge and understanding of the Hospice sector, databases and stock management would also be desirable.

If you’d like to chat about the role or need the information in a different format, just give Gemma or Serena a call on 01245 981360 between 10am and 3pm, Monday to Friday.