IT Support Analyst (London)

IT Support Analyst – Leading International Law Firm
Are you an IT Support professional who prides yourself on delivering white-glove, VIP service? We’re seeking a talented IT Support Analyst to join a busy, high-performing London office IT team.

What’s in it for you?
• Salary circa £35k + benefits
• Hands-on, varied role supporting a professional London office
• Exposure to modern tech and high-profile users
• Opportunities to develop your IT skills in a collaborative environment

The Role
Provide high-quality IT support to the London office, ensuring seamless technology experiences for lawyers and business teams in a fast-paced, professional environment.

Key Responsibilities
• Deliver VIP IT support (remote & on-site)
• Support laptops, mobile devices, secure access tools, and printers
• Set up and manage Teams/Zoom meetings and events
• Log, manage, and resolve tickets via the Help Desk
• Troubleshoot issues and escalate where needed
• Assist with hardware setups, office moves, and installations

Skills & Experience
• 12+ months in an IT support role (professional services or legal environment)
• Strong with Windows, Office 365, Exchange, Outlook, Citrix
• Experience with iOS/Android and end-user hardware
• Knowledge of iManage/Aderant is a bonus
• Excellent communication with a customer-first mindset

Does this sound like your next role? Apply now!