IT Support Technician

IT Support Technician Key Responsibilities   •         Effectively resolve Tier 1 technical problems and address inquiries via telephone, email, or self-service tickets, providing support for internal staff' computer hardware, software, network, system/application access, and telecommunications systems. •         Utilize fundamental enterprise diagnostic techniques to identify issues, investigate root causes, and recommend solutions to rectify common failures. •         Thoroughly document all customer interactions within the ticketing system. •         Ensure timely and effective communication with end-users to provide updates on issue resolution. •         Proactively alert management to recurring problems and patterns of issues. •         Proficiently install, configure, and troubleshoot printers (both local and network), Microsoft Office applications (e.g., Word, Excel), scanners, third party programs and workstation hardware. •         Escalate unresolved issues to Tier 2 support when Tier 1 cannot provide a resolution.   Job Requirements:   1.       Experience: ·         Minimum of 1 year of direct experience in a fast-paced helpdesk environment.   2.       Education: ·         High school diploma is required. ·         Some college education is helpful but not mandatory.   3.       Skills and Qualifications: ·         Proficient in troubleshooting hardware and software issues. ·         Strong communication and interpersonal skills. ·         Ability to work efficiently in a dynamic and fast-paced environment. ·         Familiarity with IT support tools and systems. ·         Willingness to learn and adapt to new technologies. ·         Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent, are a plus.   4.       Work Environment:   ·         Fast-paced helpdesk setting with a focus on delivering efficient and high-quality support to end-users.