About the Role
<p>Business Director.</p>
<p>Direct Report to – CEO.</p>
<p>Other Stakeholders – CFO, Head of HR, Non-Executive Board, General Manager (Processing).</p>
<p>Peer Group – Commercial Director.</p>
<p>Direct Reports – Operations Director , General Manager ( Regional General Manager (Corby), Head of Transport.</p>
<p>Role Profile;</p>
<p>Ensure has the required operational capabilities (transport, warehousing, garment processing) to meet its clients’ needs and growth aspirations.<br />
Develop and implement strategic initiatives to improve operational processes, aligned to our growth strategy.<br />
Identify and resolve all operational issues, and drive initiatives at depot level.<br />
Develop and implement strategy for improved technology platforms (Paragon, Vector etc.).<br />
Ensure that operations systems, processes and current technology are optimised; and anticipate and react to changes in clients’ business.<br />
•Ensure delivery of KPI’s by managing, monitoring and measuring the Depot Operations teams.<br />
•Ensure Depot teams are suitably resourced, with skilled management and staff, and with appropriate training, and supporting site general managers’ teams in capacity and resource planning.<br />
Identify, review and implement new techniques, technology, systems and tools to maintain operational excellence.<br />
Deliver added value to and its customers.<br />
Position s service and delivery at the leading edge of the market.<br />
Maintain an external focus that enables to operate at its maximum and embraces the evolution of the market place.</p>
<p>Person Specification;</p>
<p>Experience and understanding of people, processes, business applications, support tools and operational infrastructure.<br />
Demonstrated leadership, business management and budgetary control experience.<br />
•Solution-oriented person who is always seeking continuous improvement, bringing in bright, original and creative ideas from outside.<br />
•Experience of working across different logistics environments (preferred).<br />
•Admired and acknowledged for their attitude and service.<br />
•Exceptional and decisive execute.<br />
•Demonstrated ability to interpret business technology.<br />
•Highly capable of identifying talent and developing different types of people.<br />
•Commercially astute with a good sense of judgement.<br />
•An authentic, natural style, a good listener, and tactful.<br />
•An ability to operate in a diverse and complex multi-cultural environment is crucial.</p>
<p>Competencies Required;</p>
<p>The competencies for this role are divided into three segments: Business, Leadership and Personal.</p>
<p>1. Business.</p>
<p>(a) Customer Orientation – Customer First Value;</p>
<p>• Must be focused on identifying and meeting customer needs.<br />
• Listens to and empathises with customer needs.<br />
• Understands customers’ business environment.<br />
• Delivers excellent service for any product, at any time, at any place.<br />
• Takes responsibility for correcting customer problems promptly.<br />
• Follows through on customer inquiries, requests and complaints.</p>
<p>(b) Business Acumen;</p>
<p>Must understand business principles and language, including the fundamentals of finance and profitability and use this understanding to establish clear priorities for actions and to increase the performance and profitability.</p>
<p>Makes decisions based on facts and analyses (e.g. potential profit, return on investment, cost-benefit analysis).<br />
Uses understanding of business principles to establish clear priorities for actions appropriate to our company values and acts according to these priorities.</p>
<p>(1. The success of our customers, 2. The success of our Business, 3. The success of each depot and 4. The success of each individual in our business).</p>
<p>Acts in an entrepreneurial way.<br />
Selects business initiatives that fit within the A growth strategy.<br />
Generates quality revenue growth.<br />
Identifies opportunities to increase sales or revenue.<br />
Raises profile through new business initiatives.<br />
Monitors reports and works toward understanding and eliminating low margin or unprofitable business.<br />
Displays a good understanding of the cost and profit parameters of our business.<br />
Is aware of major sources of day-to-day costs and actively manages them – manages budget in a cost effective way.<br />
Builds business acumen of the management team.</p>
<p>Leadership;</p>
<p>Is consistent in what he/she says and does (“walks the talk”).<br />
Translates strategies into specific goals, objectives and responsibilities.<br />
•is willing to turn down short-term gain for longer-term strategic benefit.<br />
•Draws on an understanding of underlying issues to formulate strategy or plans of action.<br />
•Makes appropriate changes to strategy in response to a changing business environment.<br />
•Modifies strategies and tactics needed to be successful in supporting the vision.</p>
<p>•Creates a clear, meaningful and compelling image of the desired future.<br />
•Sets clear priorities and keeps the organisation focused on efforts that add significant value.<br />
•Acts loyally toward the organisation by actively representing and implementing the business decisions.<br />
•Challenges organisational norms and pushes his managers to venture into new areas.<br />
•Questions how and why things are done as a way to improve the business.<br />
•Invites feedback and criticism regarding the current situation.<br />
•Encourages “ideas”, holds judgement at bay until an idea can be developed or discarded.<br />
•Seeks and appreciates the value of diverse views and opinions.<br />
•Is professional when challenging others’ thinking and expects the same of others.<br />
•Supports the creativity and innovation of others and shares own ideas/ solutions openly.<br />
•Schedules time on a regular basis to discuss opportunities to innovate and improve.</p>
<p>3. Personal.</p>
<p>Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class.</p>
<p>•Is not easily deterred when obstacles or delays are encountered.<br />
•Invests in ongoing personal development.<br />
•Takes ownership of mistakes and turns them into learning opportunities.<br />
•Creates own measure of excellence, strives to achieve personal excellence in whatever (s)he does and does not tolerate mediocrity.<br />
•Sets own or team goals with relevant metrics which goes beyond normal expectations to new, stretching, or challenging-but-achievable goals or target<br />
•Improves performance – sets high goals and work standards for self and others.<br />
•Identifies opportunities to exceed goals and works towards them, even under adverse circumstances.<br />
•Focuses on finding a way to take steps forward despite setbacks.<br />
•Demonstrates personal commitment to the success of.<br />
•Insists on professional and respectful behaviour among all employees.</p>