Housing officer - Croydon

Role Purpose and Role Dimensions: . This will involve: ? Actively identifying potential environmental improvements to estates ? Maximise joint working with teams to ensure regeneration initiatives are effective and sustainable. ? Maximise partnership working with all teams within housing to provide a co-ordinated and proactive estate management service to residents. ? To work in partnerships with residents, delivering initiatives which improve outcomes for residents and improvements in services. ? Effective internal liaison and joint working with the Anti-Social Behaviour Enforcement team to deal swiftly with cases of Anti-Social Behaviour. ? Liaise with agencies such as the Police, other departments and councillors, on tenancy matters concerning vulnerable tenants including those with mental health problems, and action being taken in line with the Anti-Social Behaviour Policy and Procedure ? Reporting back to the team manager and the team meeting on quality control and recommending measures to improve the quality of services. ? Provide support to the team manager where required in preparing internal reports, Briefs, reports for Members, and for residents' consultative panels and working groups, and for service review groups, as required. ? To draft responses to enquiries from Members, MP, Resident Associations, Solicitors. Voluntary Agencies and to petitions from groups of residents, and/or complaints from members of the public. ? Making best use of available Information Technology for the efficient running of the estate management service. ? Deputising for the Team Manager in his/her absence, as required. ? Undertaking such other duties as may reasonably be required of the post Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.