Client Services Specialist

Job Title: Client Services Specialist Address: JCA160, ST Job Description Meet and exceed department service and quality standards while maintaining communication with external customers and colleagues. Perform root cause analysis to identify potential solutions and process improvement opportunities. Serve Cash management, ACH, and Commercial Card customers via requests received through various channels. Research and train clients on all products offered. Diagnose, prioritize, resolve, and escalate technical, system, or procedural issues. Partner with operational support staff to reconcile client problems and limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Critical Information Hours are 10am - 6:30pm, Monday - Friday; Onsite - works 5 days in the office. Education/Licenses Needed High School (GED Equivalent), Bachelors Degree preferred. Benefits: Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.