IT Support Analyst

<p>This is a great opportunity for a recent graduate who is seeking an opportunity to kick-start their career in Information Technology!</p> <p>This position will be based in-office at our headquarters in Stamford, CT. <strong>&nbsp;</strong></p> <p><strong>About The Lockwood Group</strong>: We are The Lockwood Group™—a healthcare services platform built for today’s complex, fast-moving life sciences landscape. Our organization offers a comprehensive suite of capabilities, bringing best-in-class expertise in medical communications, education, animation and visualization, regulatory and clinical consulting, and market access. Powered by our network of specialized companies —&nbsp; we deliver science-first, insight-driven solutions that help innovators accelerate readiness, engage stakeholders, and drive impact—seamlessly, strategically, and collaboratively. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business.</p> <p>&nbsp;</p> <p><strong>Summary</strong>: The IT Support Analyst provides front-line technical support to end users, ensuring reliable operation of computers, software, and network systems. This role is ideal for a recent graduate with a degree in Information Technology who is eager to gain hands-on experience, grow technical skills, and build a career in IT.</p> <p>&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Provide first-level technical support for hardware, software, and basic network issues (in-person, phone, and ticketing system).</li> <li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.</li> <li>Assist with user account setup, password resets, and access management (e.g., Active Directory, email systems).</li> <li>Install, configure, and maintain operating systems, applications, and updates.</li> <li>Document incidents, solutions, and procedures in the IT ticketing system.</li> <li>Escalate unresolved issues to senior IT staff as needed.</li> <li>Assist with onboarding/offboarding of employees, including equipment setup and access provisioning.</li> <li>Follow IT policies, security standards, and best practices.</li> <li>Support basic networking tasks (Wi-Fi connectivity, VPN issues, cable checks).</li> <li>Participate in IT projects and continuous improvement initiatives.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Education: </strong>Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent technical education) required. &nbsp;</p> <p>&nbsp;</p> <p><strong>Professional Skills and Requirements:</strong></p> <ul> <li>Basic understanding of Windows and macOS operating systems.</li> <li>Basic knowledge of Active Directory and Microsoft 365.</li> <li>Familiarity with common IT concepts (hardware, software, networking fundamentals).</li> <li>Strong problem-solving and troubleshooting skills.</li> <li>Excellent communication and customer service skills.</li> <li>Ability to learn quickly and work independently or as part of a team.</li> </ul>