About the Role
<p> </p>
<p><strong>About the Role</strong></p>
<p>We are seeking a seasoned <strong>SRE / DevOps Manager</strong> to lead our reliability and operations engineering team. You will be responsible for ensuring the scalability, security, and performance of our infrastructure while fostering a culture of automation, ownership, and continuous improvement.</p>
<p><strong>At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.</strong></p>
<p><strong>Our Values:</strong></p>
<ul>
<li>Extremely Accountable</li>
<li>Customer Obsessed</li>
<li>Always Innovating</li>
<li>Demand Excellence</li>
<li>Biased for Action</li>
</ul>
<p><strong>Key Responsibilities</strong></p>
<p><strong>Team Leadership</strong></p>
<ul>
<li>Manage and mentor a team of SRE and DevOps engineers.</li>
<li>Drive hiring, onboarding, and professional development.</li>
<li>Set clear goals and performance metrics.</li>
</ul>
<p><strong>Reliability & Incident Management</strong></p>
<ul>
<li>Own system uptime, performance, and reliability.</li>
<li>Lead incident response and root cause analysis.</li>
<li>Define and monitor SLAs, SLOs, and SLIs.</li>
</ul>
<p><strong>Infrastructure & Automation</strong></p>
<ul>
<li>Oversee cloud infrastructure (Azure).</li>
<li>Implement Infrastructure as Code (IaC) using tools like Terraform or other similar tools</li>
<li>Drive automation of CI/CD pipelines and operational tasks.</li>
<li>Build and manage a DevSecOps process to connect CI/CD pipelines with AzureDevOps, Gitlab etc.</li>
</ul>
<p><strong>Monitoring & Observability</strong></p>
<ul>
<li>Implement and maintain monitoring, alerting, and logging systems.</li>
<li>Use tools like Datadog or other similar tools like Prometheus, Grafana, ELK stack.</li>
</ul>
<p><strong>Security & Compliance</strong></p>
<ul>
<li>Ensure infrastructure security and compliance with industry standards.</li>
<li>Collaborate with InfoSec teams on audits and vulnerability management.</li>
</ul>
<p><strong>Cross-functional Collaboration</strong></p>
<ul>
<li>Work closely with software engineering, product, and QA teams.</li>
<li>Advocate for DevOps and SRE best practices across the organization.</li>
</ul>
<p><strong>Qualifications</strong></p>
<ul>
<li>10+ years of experience in DevOps, SRE, or infrastructure engineering.</li>
<li>2+ years in a leadership or managerial role.</li>
<li>3+ years of expertise with Cloud platform deployments</li>
<li>3+ years of experience working with MongoDB and cosmosdb</li>
<li>Strong experience with cloud platforms (AWS, GCP, Azure).</li>
<li>Proficiency in scripting languages (Power shell scripting, Python, Bash, Go).</li>
<li>Hands-on experience with Kubernetes, Docker, CI/CD tools.</li>
<li>Excellent communication and leadership skills.</li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li>Experience with compliance frameworks (SOC 2, ISO 27001).</li>
<li>Familiarity with Agile and DevOps methodologies.</li>
<li>Certifications in cloud technologies or DevOps practices.</li>
</ul>
<p><strong>Benefits/Perks</strong></p>
<ul>
<li>Hybrid Opportunity</li>
<li>Competitive salary</li>
<li>Employer-matched 401(k) plan</li>
<li>Attractive paid time off policy</li>
<li>Career growth and development opportunities</li>
</ul>
<p> </p>