Membership Services Officer

We’re looking for a confident and personable Membership Services Officer to join our client, a well-established charity supporting member organisations. You’ll play a key role in guiding, advising and supporting members’ charities to help them thrive and operate effectively. If you enjoy building relationships, solving problems and making a real difference, this could be the ideal role for you! Salary up to £31k (depending on experience) Monday to Friday 9am – 5.00pm Office-based in Windsor Key Responsibilities: Coordinating and delivering engaging events for member charities Responding promptly to member enquiries by phone and email Carrying out Charity Health Checks covering governance and operations Supporting charities experiencing difficulties, working closely with the Head of Member Services Identifying members who may need additional direct support Providing administrative and event support Key Skills: Strong IT skills, including MS Excel & PowerPoint Excellent written and verbal communication skills Highly organised with the ability to multitask Friendly, warm and approachable with a team-focused mindset Project or event management experience Charity sector experience a plus Driving license and access to car is essential