Duty Manager

We are currently recruiting for a Duty Manager to join our Airport Hospitality Team.   Duties will include:   Being the point of escalation, as the senior manager on site, for any complaints within the lounge Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol Responsible for the correct handling of waste in line with Lounge and airport requirements To assist with the preparing of staff rotas, timesheets and absence administration Responsible for any other reasonable requests as designated by management     What will make you successful in the role?   A solid background in the hospitality sector, with a proven track record Experience of managing catering teams either in house or via contracted providers Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies Computer literacy on mainstream PC applications including Microsoft office Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement Food Hygiene level 3 or above would be an advantage Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.