Commercial Manager

• Permanent
• Hybrid working (40% office attendance)

About Our Client

Michael Page have partnered with the National Crime Agency (NCA) to recruit 2 Commercial Managers. These roles can be based from a variety of sites across the UK - Birmingham, Bristol, London, Normanton (Calder), Sunderland, Warrington.
The NCA currently employs more than 5,000 officers with a range of expertise and in a variety of roles to protect the public from serious and organised crime. Officers collect and analyse data and intelligence to understand the threat we face, and they investigate and relentlessly pursue criminals who cause the highest harm. They use forensics and surveillance to solve and stop crime, and they make sure the Agency keeps people, communities and the country safe by setting direction and providing access to the best skills, technology and tools.
The Commercial Department deliver high quality and professional procurement and contract management service. The department is responsible for ensuring that the purchase of all goods and services for the NCA are made in a legally compliant manner.

Job Description

As part of the NCA's Commercial Function, you will play a pivotal role in supporting the Agency's mission to protect the public from serious and organised crime. Working at the centre of the organisation, you will partner with operational and corporate teams to provide high-quality commercial expertise across policy development, strategic planning, sourcing, and contract management.
As a Commercial Manager, you will play a key role in delivering effective, compliant and value‑driven commercial activity across your category. This is a busy, hands‑on role requiring you to manage multiple priorities, respond to a wide range of commercial challenges, and provide trusted support to colleagues and customers on a daily basis.
You will work closely with senior commercial leaders to oversee all stages of the procurement lifecycle, ensuring that commercial activity is well‑planned, strategically aligned and delivered to the highest standards. This includes supporting customers with early commercial planning, developing a robust and forward‑looking pipeline, and maintaining accurate commercial records, such as contract registers and category documentation.
In this role, you will have the opportunity to lead, influence and drive positive change within your category, across the wider commercial function and throughout the Agency. You will contribute to improving commercial capability, strengthening governance, and embedding best practice in procurement and contract management.
Typical activities may include advising customers on commercial strategy and routes to market, preparing and managing cases through governance and assurance boards, and supporting contract management - providing guidance on performance, risk, financial considerations and opportunities for optimisation.
Responsibilities will include but not be limited to:
Category Management & Commercial Planning
* Lead commercial planning activities for your category.
* Develop and maintain a robust commercial pipeline.
* Advise customers on commercial strategy and routes to market.
Procurement Delivery & Governance
* Manage commercial activity through all stages of the procurement lifecycle.
* Prepare, review and present commercial cases through governance boards.
* Support senior commercial colleagues with complex procurements.
Contract & Supplier Management
* Maintain accurate contract registers and category documentation.
* Provide guidance on contract management issues.
* Work with customers and suppliers to resolve commercial issues.
Stakeholder Engagement & Customer Support
* Build strong working relationships with internal customers.
* Support stakeholders in defining needs and managing expectations.
* Communicate commercial guidance clearly and confidently.
Continuous Improvement & Best Practice
* Identify and drive opportunities to improve commercial processes.
* Contribute to raising commercial capability across the function.
* Influence positive change across the category and wider agency.

The Successful Applicant

Commercial Expertise

• Demonstrable experience independently leading multiple high‑value and/or high‑risk complex procurements, applying sound commercial judgement throughout the full procurement lifecycle.
• Strong track record in managing and supporting large, complex contracts and key suppliers, ensuring effective performance, compliance and value for money.
• Proven ability to deliver commercial assurance - guiding stakeholders through governance and assurance processes, advising on risk, compliance standards and commercial strategy, and ensuring major initiatives are commercially robust and strategically aligned.
• Skilled in designing and running competitions using professional expertise to achieve optimal commercial outcomes.
• Proactive in identifying, recording, reporting and mitigating commercial risks, with the ability to secure strong return on investment across commercial projects.
• Confident negotiation skills, able to handle challenging supplier discussions and technical commercial points effectively.

Stakeholder Engagement & Influence

• Builds and maintains strong stakeholder relationships, communicating with clarity, credibility and impact across all levels.
• Able to articulate commercial motivations, constraints and expected behaviours for stakeholders, suppliers and wider delivery partners.
• Involves the right stakeholders early in the process and maintains strong engagement throughout commercial activity, especially across high‑risk or high‑value procurements.
• Promotes ethical commercial practice - ensuring compliance with standards, preventing fraud or unethical behaviour, and taking appropriate action when breaches are suspected.
• Trusted provider of commercial advice, translating complex technical and commercial considerations into plain, accessible language for non‑specialists.

Decision making

• Evaluates evidence objectively, weighing competing factors and presenting clear, balanced and well‑reasoned conclusions.
• Able to influence internal decisions by providing strong commercial insight grounded in experience of high‑value procurement and contract oversight.
• Leads supplier discussions confidently on contractual terms, performance, risk and technical issues, using judgement to achieve favourable and compliant outcomes.

Leadership

• Adapts quickly to changing environments and tailors communication style to suit different audiences and situations.
• Provides leadership across multi‑functional teams, contributing to capability development within the commercial function through coaching, knowledge sharing and role modelling best practice.
• Demonstrates a collaborative and proactive approach, shaping positive commercial outcomes and supporting the successful delivery of major initiatives and category strategies.

Desirable: CIPS/MCIPS or relevant commercial qualification.

What's on Offer

• Salary £57,687 plus £3000 R&R Allownace (plus London Weighting of £4,379 for applicable candidates)
• 28.97% Civil Service Pension
• Hybrid working (minimum 40% onsite attendance expected)
• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• 26 days annual leave rising to 31 on completion of 5 years service

SC Enhanced Clearance Required before starting
Behaviours assessed:
* Managing a Quality Service
* Making Effective Decisions
* Communicating and Influencing
Please find the following link to the civil service job advert for further information - Commercial Manager (Copy) - Civil Service Jobs - GOV.UK
Application (CV submission) closing date is 23:55 on Monday 17th August
Appliication is through CV submission via our advert please click apply.
Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.
Details of what is expected within you CV are as follows: Your CV should clearly demonstrate the following:

• Evidence of independently leading complex and/or high-value procurements through the full procurement lifecycle in either a public sector or private sector setting.
• Evidence of managing complex contracts and supplier relationships, including performance, risk and value for money considerations.
• Evidence of providing commercial advice and influencing stakeholders to achieve agreed commercial strategies, procurement approaches or contract outcomes.
• Evidence of operating within commercial governance and assurance frameworks, including developing or supporting business cases, approvals or governance boards.

All candidates will be pre-screened by Michael Page Recruitment Agency to assess how well you demonstrate the above criteria.
Candidates who have passed pre-screening stage will be submitted to NCA where a panel will assess how well your application demonstrates the requirements outlined above.
Any candidates who do not meet the criteria above will not progress to the next stage.
The NCA are proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
They're committed to creating a workplace where everyone can be their authentic self. If you're neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact Michael Page at before the advert closing date.
Please ensure you complete the 'Equal opportunities' and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.

Job summary

• Job function
• Procurement & Supply Chain

• Subsector
• Indirect Procurement

• Sector
• Public Sector

• Where
• England

• Contract type
• Permanent

• Consultant name
• Joe Bloor

• Consultant phone
• +441132437745

• Job reference
• JN-072026-7063123