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How we hire Discover everything you need to know about joining Contentsquare. From expert interview tips to a clear breakdown of our recruitment process, explore answers to our most commonly asked questions—all in one place. See open positions See open positions How we hire Process AI FAQ Ready to grow your career? From your first interaction, our dedicated Talent Partners are here to guide you and set you up for success. 1. Talent partner phone screen Connect with one of our talent partners for an overview of the role and a discussion about how your experience aligns with the opportunity 2. Hiring manager interview Meet with the hiring manager to dive deeper into the role’s requirements and expectations 3. Technical test/interview Demonstrate your expertise and understanding of relevant technologies with our team 4. Team assessment round Engage with team members to learn more about the day-to-day tasks and team dynamics 5. Final interview Take the final step to address any outstanding questions from both sides Please note that this is a general overview of all stages, and some interview processes may differ. We want to get to know the real you. While we support using AI tools for interview preparation, we do not permit the use of AI, bots, or any proxy tools during interviews. If it becomes clear that such tools are being used to present yourself inauthentically, we may end the interview and discontinue the process. This does not apply to approved assistive technologies used for disability-related accommodations. We commit to showing up authentically for you, and we ask that you do the same. Frequently Asked Questions Recruitment Tips, Application & Criteria What info should you include on your resume and cover letter (if applicable)? When preparing your application, start by reviewing the job description. Highlight the keywords and key skills listed in the role, and make sure these are easy to spot on your resume. A cover letter isn’t required, but it’s a great way to share more about yourself. Whether you’re beginning your career, switching fields, or stepping into a senior role, it can help show your excitement for the position and how your experience connects to the opportunity. Remember, both your resume and cover letter (if submitted) should clearly reflect your alignment with the role and why you’re the perfect fit. Does the length of my resume matter? Not necessarily. A concise resume that clearly showcases your value is ideal, but we also appreciate the depth of your experience. The key is to focus on the most relevant parts of your background that align with the role you’re applying for. What if I need to relocate? If you plan to relocate while going through the interview process, please communicate this information to your recruiter. If you are an employee of Contentsquare seeking internal mobility, speak with your manager and People Business Partner. Why does my time zone or region matter for a remote job? At Contentsquare, many roles have time zone requirements to best align with our customers’ needs. For example, Customer Success roles often require overlap with the time zones of the customers they support.  While we appreciate your enthusiasm to work across time zones, we prioritize maintaining a healthy work-life balance for all of our employees. If a job posting lists a country rather than a specific city, it usually means there’s some flexibility with time zones. Why are some roles listed as remote and others listed as hybrid? Whether a role is remote or hybrid depends on several factors, including the nature of the job, time zone requirements, and team collaboration needs. Management makes these decisions  to promote fairness and engagement across teams.  We are committed to transparency and consistency in these choices. Be sure to check the job description for more details! How do I refer someone to an open role? Is there an incentive? Contentsquare's External Referral Program encourages non-employees to refer friends or family for open roles. In return, Contentsquare will make a charitable donation on your behalf. Policy details: Referrals are valid for 6 months from the date of submission Only candidates who meet the essential qualifications will be considered If a candidate is referred by multiple people, the first person to submit the referral will receive the incentive There's no limit to the number of referrals you can make How to refer someone: Send the candidate’s resume to refer-a-friend@contentsquare.com. You’ll receive an email confirming your submission. Please note that certain rules, restrictions, and eligibility criteria apply. While this program is ongoing, Contentsquare reserves the right to change it at any time. Any questions or clarifications will be managed by the Talent Acquisition Team. More information about our recruitment process I’ve submitted my resume. What can I expect? Once you’ve submitted your application, you should receive an update via email within 2 weeks of submitting your application. Please note: timelines may vary depending on the role and volume of applications How long does the interview process take? When will I hear back? Our interview process typically takes about 4-5 weeks, but can vary depending on the role. If you’re not selected for a phone interview, you should receive an email within 1-2 weeks of applying. If you move forward in the process, you can expect to hear from the recruitment team within 1-3 days after each interview.  We’re committed to providing feedback as quickly as possible. If your situation is time-sensitive, please let your recruiter know– we’ll do our best to accommodate. Will this be a virtual or in-person interview? Our global recruitment process is primarily virtual/remote. However, there may be circumstances that require an in-person meeting. If this applies to your interview, we’ll notify you during the phone interview stage.  If it’s not mentioned, don’t hesitate to ask your recruiter for clarification! Any tips for best presenting myself during a video interview? Here are some helpful tips to set yourself up for success: Dress the part: while our work attire is casual, we always recommend dressing professionally for an interview. Confirm your access: make sure you can log into our video conferencing tool ahead of time. Log in early: join the meeting 5-10 minutes early to check for any technical issues. If something comes up, let your recruiter know! Turn off notifications: silence notifications on your computer and phone to stay focused. Test your tech: ensure that both your camera and audio work, and make sure to turn them both on. Be ready to share your screen, if necessary Choose the right environment: find a quiet space, free from distractions (but no worries if children or pets make an appearance—we’re human too!) Try to make virtual eye contact! How should I prepare for an interview with Contentsquare? Throughout the hiring process, be prepared to talk about the following topics (including, but not limited to): Your background and experience Your interest in Contentsquare and the role What you’re looking for in your next opportunity Your current and previous career performance Industry and job-specific knowledge The environment and culture you thrive in I work a full-time job and I am unable to take time off. Is there after-hours interview flexibility? If you’re unable to take time off from your current job for an interview with Contentsquare, let your recruiter know about your availability constraints. We’ll do our best to offer alternative times that work for you. While we strive to be flexible, please note that scheduling outside of regular work hours may be challenging due to team availability. Any final tips for making a great impression as a candidate? Be yourself Be on time and come prepared Dress appropriately and find a quiet place Share what excites you about Contentsquare and why you’re a great fit — your enthusiasm inspires us!  Be prepared to share examples of your work Ask thoughtful questions—show curiosity and don’t be afraid to challenge us with your insights Background Check What does a background check reveal? A background check typically verifies that the information you have provided your recruiter during the hiring process is factually correct. It may also include: Public record checks, such as checks to confirm your identity Criminal record searches  Adverse credit history  Adverse media coverage that could affect suitability for the role (but it’s always up to the employer to decide that) If you’d like more details about what your screening will cover, don’t hesitate to ask your recruiter before the process begins. How far back do background checks go? The time frame for a background check can vary depending on what’s legal in your country. Please check with your recruiter to understand the full scope of the background check and how far back it will go. Will you contact my current employer? HireRight, our background check platform, will never contact your current employer without your explicit permission. As part of the application process, you’ll be asked whether we can contact your current employer immediately, after a certain date, or not at all—and we will always respect your preference. Share your feedback We're always looking for ways to improve our candidate experience. Share your thoughts through our Candidate Experience Survey or directly with your recruiter—we’d love to hear from you!