Housing Resolutions officer - brent

Roles & Responsibilities - Housing Resolutions Officer Assess and resolve housing issues for customers, focusing on prevention and relief of homelessness in line with the Homelessness Reduction Act 2017. Provide tailored housing advice and options to applicants, including private rented sector, social housing, and supported accommodation. Carry out housing needs assessments and produce Personalised Housing Plans (PHPs) with reasonable steps to resolve housing situations. Investigate homelessness applications, determine duties owed, and issue statutory decisions where required. Work proactively with landlords, letting agents, and accommodation providers to secure suitable housing solutions. Negotiate to prevent evictions, including rent arrears repayment plans and mediation between tenants and landlords. Arrange and monitor temporary accommodation placements where necessary. Identify and respond to safeguarding concerns involving vulnerable adults and children, making appropriate referrals. Liaise with internal teams and external agencies such as social services, health providers, and voluntary organisations to support applicants. Manage a caseload of complex housing cases, prioritising workloads to meet statutory timescales. Ensure all casework is compliant with housing legislation, statutory guidance, and local authority policies. Maintain accurate records and produce clear, legally compliant correspondence and decision letters. Contribute to service improvement by identifying barriers to housing resolution and proposing practical solutions. Deliver a customer-focused service, ensuring applicants understand their rights, responsibilities, and housing options. Support the council's objectives to reduce homelessness and promote sustainable housing outcomes. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.