About the Role
BeschrijvingResponsibilities Customer Care Manager - InterimYour responsibilities:
Responsible for an efficient and error-free Order-to-Cash process, including timely invoicing and accurate documentation;
Initiate and implement standardization and automation projects within the OTC process;
Ensure a high level of customer service and continuously improve the customer journey;
Represent the (logistical) voice of the customer within the supply chain and commercial teams;
Drive and improve collaboration within the supply chain with customers;
Manage and handle complaints, including escalation management and alignment with internal stakeholders;
Monitor KPIs, analyze performance, and drive continuous improvement initiatives.
RequirementsRequirements Customer Care Manager - InterimWhat you bring:
Bachelor or Master’s degree preferably in Supply Chain Management;
Proven experience in leading a team (> 5 years);
Knowledge of Customer Care processes in FMCG;
Project management experience;
Knowledge of relevant Systems (Celonis, SAP-ECC, SAP S/4HANA, PBI);
Fluently in English, written and spoken;
Strong communication & influencing skills towards senior management and strong advisory & interpersonal skills;
Capable to build a true relation of trust with both commercial and supply chain business partners;
Well-developed analytical skills;
Adaptability to work throughout all organizational layers.
SalarisThe Offer Customer Care Manager - InterimWhat to expect:
Temporary assignment starting asap until January 2027;
Through our agency, you will receive a contract for a 9 month assignment;
Full-time role (38 hours per week);
A gross monthly salary of around €6500,- gross based on a full-time position (depending on education and experience);
Holiday allowance of 8%
Reimbursement of travel expenses;
Flexible working hours, informal atmosphere, and a friendly working environment.
What will happen when you apply? Within four working days, we will let you know whether you are qualified for the position. If you do we will schedule an interview (digital or live). In this interview, we will inform you about the vacancy, the company, and the procedure. If we both agree this is a fitting opportunity we will introduce you to our client and continue to guide you through the whole application process. The Independent Recruiters Group has a large team of specialized recruitment consultants. Every recruiter has a strong focus regarding his/her field of expertise. This makes them the ideal sparring partner for both you, as the candidate, and the client.