MAXIMO OPERATIONS TECHNICIAN

SHOW JOB SEARCH Job Title Sector Location Job type SEARCH JOBS CLEAR SEARCH Maximo Operations Technician Share Share Share Contract Type: Permanent Location: Remote Region: North West Sector: Physical Asset Management Salary: Competitive plus bonus and benefits APPLY JOB ALERT The Company A leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, it combines a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships. The Position Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Specific Responsibilities: To respond to Clients’ requests for support in a timely and professional manner adhering to client SLAs. To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries. To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients. To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request To escalate requests for support to Senior Technician colleagues as and when necessary. To ensure that solutions are thoroughly tested and documented prior to being released to client environments Manage client environments ensuring they are kept up to date following releases Manage the change and release process, produce associated documentation and lead/participate in deployment outages To liaise effectively with Support and Delivery team colleagues. Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly To participate in Out of Hours on-call support rota. The Candidate The ideal candidate will be an analytical problem solver, with experience in IT Support and able to demonstrate aminimum of 2 years’ experience in a similar role, combined with a minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree. Along with experience of establishing customer focused relationships, you should have competent SQL skills and Technical / Functional knowledge of Maximo MAS and / or earlier versions. You will be IT literate with an underlying knowledge of multiple operating systems and VMWare etc. Ideally you will have some experience of: Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc). Experience with BIRT reporting tool Application server experience (WebSphere/Weblogic) Enterprise database systems such as MSSQL, Oracle and DB2.     Chris Turner Director 01453 706119 chris@christurnerrecruitment.co.uk LinkedIn Profile VIEW MORE OF MY JOBS