Customer Support Specialist- NHA

Customer Support Specialist- NHA Category:  Customer Service Req ID:  946 Date:  Mar 25, 2026 Location:  Leawood, KS, US, 66211 Remote, US We Impact Lives Through Purpose-Driven Work in A People First Culture   Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.   Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.    We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.    Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses.  Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes.   WHAT YOU’LL DO   The Customer Support Specialist is responsible for responding to customer inquiries regarding the organization's products or services via phone, email, and/or online chat. The role coordinates problem resolution with appropriate departments and informs customers of standard procedures or resolution of product problems on service issues.    WHERE YOU’LL WORK   This position offers flexibility of remote work within the United States. This position will cover the 9am-6pm CST hours with some Saturdays as well.    HOW YOU’LL SPEND YOUR TIME   Provide prompt and effective responses to all incoming phone calls, emails, and live chats.  Ensure timely resolution of all customer issues and concerns.  Stay updated on the company's ever-changing range of products and services.   Collaborate with internal teams to provide necessary support and assistance.   Provide first level technical troubleshooting.  Identify and report unusual inquiry trends or system issues.  Fully document each interaction with customers.  Able to follow schedule and quickly communicate when out of schedule parameters.    WHAT YOU’LL NEED    High School Graduate/GED Equivalent. Bachelor’s degree or equivalent preferred. 1+ Year Customer Service experience in a call center environment.  Comfortable with basic technical troubleshooting and device management A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues.  Outstanding verbal and written communication skills, with a particular focus on telephone communication  Exceptional attention to detail and a highly organized approach to tasks and responsibilities.  Advanced proficiency in using various Microsoft Office applications, enabling efficient and effective completion of tasks.  Ability to keep up in a fast-paced environment. Technical troubleshooting ability. Openness to learning new policy, products, additional responsibilities.