IT Operation Manager (d/f/m)

IT Operation Manager (m/f/d) Are you keen to embark on a space adventure? Would you like to play a part in ensuring European space autonomy and sovereignty? ArianeGroup’s international teams design and build cutting-edge technologies for space, defence and industry: they are shaping Europe’s future in space. Whether you are a first-time job-seeker or an experienced professional, you’ll find that our 13 sites in Germany, mainland France and French Guiana offer career opportunities spanning a wide array of professions – engineering, customer service, quality control, legal matters and production, to name just a few. Here, you can discover our job. ArianeGroup GmbH in Bremen is looking for an ‘IT Operation Manager (m/f/d)’ for the department ‘IT Operations Germany’ with immediate effect. What we offer you: 🚀 Practical experience and involvement in an international aerospace company 💶 Attractive remuneration in accordance with the collective agreements of the metal and electrical industry as well as various additional payments (Christmas and holiday bonuses, profit-sharing, etc.) 📈 Capital-forming benefits 🌴 30 days holiday 👍 Company pension plan 🚑 Sick pay subsidy 🌤Company health management (regular prevention programmes, social counselling, company integration management) 🌈 Care for Life / Sabbatical 🕓 Flexible working hours with partial home office option / Flexible working time models 🔎 Personal development opportunities (e-learning, training, mentoring, use of expert network) 🎾 Discount through employee benefits (employee benefits portal, Egym Wellpass, hire or purchase of a car, bicycle leasing, subsidised „Deutschlandticket“) 🥗 Staff canteen and car park Your main tasks and activities: IT Operation Manager (ITOM) Roles ITOM Role & Service Owner Active Directory ITOM Role & Service Owner of Server Operations ITOM Role Ping Federate ITOM Role Virtualization ITOM Role CITRIX ITOM Role TRELLIX and WSUS-Services ITOM Activities Monitor IT Servers and Systems Assessment of system data, error and reports Determine areas for improvement and repair Determine systems and servers are due for upgrades Direct IT Technicians / Subcontractors Directing activities of IT technicians / Subcontractors Assessment of current department needs/inquiries Development of technician schedules Development Department Policies Developing IT policies and procedures to ensure effectiveness and reliability Developing Service Level Agreements (SLAs) Developing Operation Level Agreements (OLAs) Developing guides for users and technicians Resolve Help Desk Escalations If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem Negotiate Vendor Contracts Negotiating contracts with IT service providers Assessing department and business needs Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates Upgrades and Installations Manage updates and upgrades of IT servers and systems Support other IT department activities while upgrading systems and migrating organization data Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable. Active Directory Be in charge of all AGG domains Creation and management of directory infrastructure Monitoring, reporting and security of the AGG domains Group Policy creation, monitoring and compliance check Managing Trust relationships and Schema Creation and implementation of security templates LAPS-Management Yearly MS True-Up Server Operations Ensure licensing compliance for Windows Servers Systems Define/create Images for Windows server systems (virtual and physical) Ensure compliance between server hardware and multivendor support contract General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations Ping Federate Implement changes of attributes and applications inside Ping Federate Update and upgrade the Ping Identity software Maintenance of Ping Federate components Take part in meetings of the French Service Owner Virtualization Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended) Be in charge of Nutanix HCI systems Implementation of virtualization architecture design Coordinate implementations with IT Technicians and subcontractors Conduct system audit reviews Server capacity management Backup and disaster recovery planning CITRIX Be in charge of plan, design, setup and manage Citrix environments Upgrading Citrix components Development of hardware infrastructure for the Citrix farm Knowledge to analyze Citrix components and their network configuration Configure and administrate Citrix ADC/NetScaler Developing Provisioning concept of Applications and Virtual Desktop on customer needs Create Images for Provisioning Services deployments and create delivery groups TRELLIX- and WSUS-Services Install, upgrade and manage WSUS & TRELLIX instances Check for upgrading the components Coordinate implementations/upgrades with IT Technicians and subcontractors Define Update plans for new TRELLIX and windows updates Direct the subcontractor to approve the needed updates based on update plans Perform tests to ensure the updates are being installed correctly You have the following qualifications: Degree in computer science, computer engineering, IT systems engineering, mathematics or a comparable subject area At least 3 years’ experience in Active Directory, Microsoft products (Windows Server, MS-SQL), virtualization (Citrix, VMWare), storage (NetApp, Q-SAN) IT Operations Manager competences will be appreciated An independent and solution-oriented way of working High willingness to learn, curiosity and a spirit of initiative Interest and motivation in IT issues Fluent in German, good English knowledge Are you interested? Then we look forward to receiving your application, including CV, cover letter and references, via the application button. Please note that currently only one document can be uploaded with the application. Please use a free online tool to summarise your documents in a PDF. Your contact adress for questions: Recruitment_germany@ariane.group Few more words about our site of Bremen This site, located on the outskirts of the Hanseatic city of Bremen in north-west Germany, has specialised in the development and manufacture of the upper stage of the Ariane launchers since the start of the programme. Its experts are responsible for the design, development and final integration of the Ariane 6 upper stage. They are also developing the Astris Kick Stage, an additional upper stage powered by the future reignitable bi-propellant engine called Berta, which will further enhance Ariane 6’s versatility. The Bremen site also produces metal tanks for the orbital propulsion systems. Die ArianeGroup ist fest davon überzeugt, dass Vielfalt ein entscheidender Faktor für die Stärkung von Innovation und Zusammenarbeit ist. Wir freuen uns über alle Bewerbungen und sind bestrebt, ein inklusives Arbeitsumfeld zu schaffen. Unsere Auswahlkriterien basieren allein auf Kompetenzen und beruflichen Fähigkeiten. Maître d’œuvre de systèmes de lanceurs spatiaux civils et militaires, ArianeGroup est responsable de la conception, de la production, de l’intégration et de la préparation au vol des lanceurs européens Ariane 5 et 6, commercialisés et opérés par sa filiale Arianespace. L'entreprise assure également la conception, la fabrication, l’intégration et la maintenance opérationnelle des missiles de la force de dissuasion océanique française. Spécialiste mondialement reconnu pour ses solutions innovantes et compétitives, ArianeGroup maîtrise les différentes technologies les plus avancées en matière de propulsion pour les lanceurs et les applications spatiales. Avec ses filiales, le groupe fait également bénéficier d’autres secteurs de son expertise en matière d’équipements, de services, de surveillance spatiale et d’installations critiques. Détenu à part égales par Airbus et Safran, l'entreprise emploie plus de 8000 personnes hautement qualifiées en France et en Allemagne. Son chiffre d’affaires consolidé est de 2,4 milliards d’euros en 2022.