Warehouse Manager
Location: Newark
Salary: £33,000 per annum
Monday – Friday (No Shift Work!)
Job Purpose
To lead and optimise a fast-paced warehouse operation supporting both e-commerce and wholesale fulfilment. This role is responsible for driving high performance across the team, ensuring exceptional order accuracy, fast dispatch times, strong stock control, and full UK Health & Safety compliance. The position will also focus on continuous improvement, operational efficiency, and cost reduction across all warehouse activities.
Key Responsibilities
Warehouse Operations
- Oversee end-to-end warehouse operations including goods-in, storage, picking, packing, and dispatch for both B2C e-commerce and B2B wholesale channels.
- Manage multiple order streams, ensuring SLA-driven e-commerce dispatch is prioritised alongside bulk wholesale fulfilment.
- Maintain smooth operational flow to meet daily cut-off times and peak trading demands.
- Continuously improve warehouse layout, processes, and material flow to maximise productivity and reduce waste.
- Ensure full operational readiness during peak periods, promotions, and seasonal demand spikes.
Team Leadership (Team of 7)
- Lead, manage, and develop a team of 7 warehouse operatives.
- Set daily performance expectations and ensure consistent delivery standards.
- Monitor individual and team performance, providing feedback and coaching to improve speed, accuracy, and efficiency.
- Manage rotas, attendance, and workforce planning aligned to business demand.
- Build a high-performance culture focused on accountability, urgency, and results.
Inventory & Stock Control
- Maintain accurate stock levels through cycle counting and full stock takes.
- Investigate and resolve stock discrepancies promptly.
- Ensure correct stock rotation, labelling, and storage discipline.
- Work closely with procurement to ensure stock availability aligns with demand.
- Coordinate stock movement and balancing between warehouse locations where required.
- Optimise warehouse layout to improve picking efficiency and space utilisation.
E-commerce & Wholesale Fulfilment
- Ensure seamless fulfilment across multiple sales channels and systems.
- Maintain same-day and next-day dispatch performance for e-commerce orders.
- Oversee palletised wholesale picking, packing, and outbound logistics.
- Manage returns processing to ensure accurate and timely stock reintegration.
Health & Safety & Compliance (UK Standards)
- Ensure full compliance with UK Health & Safety legislation, including the Health and Safety at Work etc. Act 1974.
- Maintain safe systems of work in line with manual handling and warehouse safety procedures.
- Conduct regular risk assessments and safety audits.
- Promote a strong safety-first culture and actively reduce workplace incidents.
Courier & Supplier Management
- Monitor courier performance and service levels, escalating issues when required.
- Support cost control through performance reviews and benchmarking.
- Resolve delivery issues, damages, and claims efficiently and effectively.
Systems & Reporting
- Use Warehouse Management Systems (WMS) and order management platforms to control stock and fulfilment processes.
- Produce regular operational reports with clear performance insights.
- Identify and implement system improvements to increase automation, efficiency, and accuracy.
Key Skills & Experience
- Proven experience in warehouse management within e-commerce, wholesale, or 3PL environments.
- Strong track record of improving warehouse performance, productivity, and output.
- Experience managing small teams (5–10 staff).
- Strong understanding of both B2C and B2B fulfilment operations.
- Good knowledge of UK Health & Safety legislation and warehouse compliance standards.
- Experience working with Warehouse Management Systems (WMS) in fast-paced environments.
Leadership & Behavioural Requirements
- Leads from the front with a hands-on approach.
- Strong sense of ownership and accountability.
- Calm and effective under pressure in high-volume environments.
- Strong communicator with the ability to manage and challenge teams effectively.
- Commercially aware with a focus on efficiency, cost control, and continuous improvement
For more information, please call Jenna on 01636 611320 or send your CV to jenna.blades@ambitionspersonnel.com
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