Group IT Custom Business Solutions 3rd Level Support (all genders)
- You will manage the entire lifecycle of selected Group IT services – from technical development and updates through to stable operation.
- You will provide third-level support, analysing complex technical issues, identifying root causes and coordinating their resolution in collaboration with internal developers (primarily in Cluj) and external consultants.
- You will actively participate in our Group IT process improvement projects, contribute technical expertise and assist in the creation of solution designs and improvement proposals.
- You will coordinate external consultants for bug fixing, troubleshooting and service optimisation, and ensure that solutions are implemented quickly and sustainably.
- You will document services, processes and technical solutions to ensure that our global Group IT services remain transparent and maintainable.
- You will conduct workshops and training sessions, support our global user groups and contribute to the continuous improvement of the tools in use.
- Experience in administration, project work and technical analysis of enterprise IT services, as well as in-house developed IT business applications (e.g. ITSM/CRM, SirionLabs, Avature, 360learning, ADONIS or comparable enterprise SaaS solutions).
- Excellent skills in analysing technical issues, ideally with experience in third-level support or the operation of complex IT services.
- Experience in collaborating with development teams (e.g. for bug fixing, backlog definition, technical clarifications) – ideally in internationally distributed setups such as our team in Cluj.
- Experience in liaising with external consultants and in the technical coordination of task packages.
- A strong understanding of processes, quick comprehension and a structured approach to work, enabling you to successfully support service improvements and evaluations.
- Very good English and German language skills to communicate efficiently with international teams and developer groups.
Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.
Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.
Laura Odza
HR Recruiting & Talentmanagement | laura.odza@frequentis.com | Social media contact
we create a kind of wonder
to make the world a safer place.