Customer Engagement Specialist (Commercial)

Customer Engagement Specialist (Commercial) Salary The starting salary for this role is £24,300 with opportunities to progress to £26,500, plus up to a 10% annual bonus. Location Belfast or Omagh This is a permanent, full time vacancy that will close 15 days ago at 23:59 GMT. The Vacancy What it’s like to work at Energia Group  We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team. Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day. We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals. You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs. We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility. The Role Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists (Commercial) based in Belfast or Omagh. Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential. What you'll need • Excellent numerical, spoken, and written communication skills with the ability to listen effectively. • A suitable place to work at home and good broadband connection. • Strong IT Skills with a good working knowledge of MS Office. • Open to learn about new products and services in a fast paced, ever-growing industry. Desirable: • Administration experience. • 3 GCSE’s (grade A-C to include Maths and English) or two years previous experience of working in a customer centric environment. • Experience liaising directly with customers to promote the services of the company. If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for. NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.  We also reserve the right to enhance criteria to facilitate shortlisting. Full details can be found in the job specification located at the bottom of this page.