Setup Manager - Junior

Overview:

SOFTSWISS is hiring a Setup Manager to join our Game Aggregator team.
You’ll work closely with clients and internal systems, handling configuration requests and ensuring smooth platform operations across our iGaming products.

About Product:

The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Learn More

Purpose of the role:

• You’ll manage client configuration requests such as RTP adjustments, betting limits, and currency setup to ensure accurate platform performance

• You’ll support operational continuity by processing and validating requests across multiple systems and tools

Key responsibilities:

• Process client requests (RTP changes, limits, currency additions) using internal tools to ensure accurate system updates

• Analyse incoming requests and documentation to validate correctness before implementation.

• Work with Jira and Confluence to track tasks, maintain records, and ensure visibility across teams

• Communicate with clients and internal stakeholders via Gmail to clarify requirements and confirm changes

• Collaborate with development and product teams using GitLab to support issue resolution when needed

• Maintain and update documentation to ensure consistency and knowledge sharing

Required Experience:

• English proficiency at B1 level or higher

• Russian language skills at B1 level or higher

• Experience in iGaming or technical support

• Strong information analysis skills with attention to detail

• Ability to work independently and take ownership of tasks

• Team-oriented mindset with effective collaboration skills

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events