About the Role
Must Haves: The proposed resource must meet or exceed one of the following combinations of experience: Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 8 years related experience. 1 year demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project. 8 years experience developing change management deliverables (e.g., Change Strategy and Plans, Readiness Assessment, Resistance Management Plan, Change Impact Analysis, Impact Assessments, etc) 5 years experience developing effective communication materials for stakeholders. Nice to Haves: 1 year demonstrated experience working as an Organizational Change Manager on at least 1 project in a large organization or public service environment, impacting 100+ staff. 5 years experience defining and measuring project change success metrics and progress. 5 years experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users) 5 years experience developing effective communication deliverables (e.g., communication plans, schedules and strategies, etc). 5 years experience fostering effective working relationships with leadership and stakeholders. 5 years experience in change risk management. 5 years experience leading and facilitating meetings with stakeholders at all levels. 1 year experience using MS Office 2016 products or higher versions. 1 year experience working in or for the public sector. 1 year experience working with or testing Microsoft Dynamics 365 solutions (CRM, Finance) or similar platforms. Responsibilities: • Collaborate with project sponsors, operational teams, vendors, cross-functional teams, trainers, and change management community to ensure all project activities are completed. • Collaborate with Program Manager in the development of project schedule plans and strategies, estimate resource requirements, develop and monitor work plans for completion of project tasks. • Assist with risk management and issues management • Build and deliver presentations relating to change management for various levels of the organization (Executive, Branch, etc.). • Plan and facilitate meetings with management and other stakeholders as required. • Assess and manage key stakeholders. • Conduct change impact analysis. • Develop and implement effective change plans. • Develop and implement effective communication plans. • Develop communication materials. • Develop and implement resistance management plans. • Ensure information is communicated to impacted audiences throughout the duration of the project/program. • Define and measure success metrics and monitor change progress. • Identify risks and issues relating to change management functions. • Conduct readiness assessments. • Ensure new technology solutions or applications are rolled out successfully and in a sustainable way. • Writing compelling copy to create engaging communications. • Understand the role of communication in change management - working to reposition organizational change and end user needs and expectations. #LI-KS1