About the Role
Position : Helpdesk Engineer Location : London Employment Type : Full-time (35 hours/week) Salary : Up to £32,000 (depending on experience) Working Hours : 08:00–16:00 or 09:00–17:00 Start Date: ASAP Role Overview: We are seeking a Helpdesk Engineer to provide first and second-level technical support and deliver exceptional customer service. This role involves troubleshooting, system configuration, and supporting enterprise IT environments for international clients. Key Responsibilities: 1st and 2nd level troubleshoot with customers and provide support and solution via email, telephone, remote access, onsite and chat tools. Utilise IT support ticket system to manage/record the case. Communicate with support vendor until case closure. General IT administration and implementation on Windows server environmentand MS365 portal. IT element configuration including day-to-day service delivery. PC, mobile phone and peripherals initial kitting. Software installation on PC and mobile phone. Proof of concept testing and acceptance testing. Support activities related to workflow automation and app development. Support pre-sales and post-sales activities related to helpdesk proposal. Understand and detailed planning and designing for enterprise IT environment. Project and service delivery schedule management. Attend the meeting with the customer and develop good relationship with the customer. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Temporary or long-term customer support at their office, if required. Occasional international travel may be required. Participation in early shift coverage and support outside of normal hours when required. Adhoc tasks assigned by line manager. Requirements : Strong knowledge of Windows OS, Windows Server, MS Office Experience with PC hardware, servers, mobile devices Familiarity with Microsoft Power Platform, SDP, and automation tools. MS PL-400 certification is preferred. Basic knowledge and experience in cloud service such as AWS and Azure is advantageous Familiarity with cloud services and network devices (preferred) Relevant certifications (ITIL, PC/server/network) Business-level English and Japanese We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.