Lead Systems Analyst

Waterloo, Ontario, CANusvia direct

// Job Type

Full Time

// Salary

USD 98,080 - 147,120/year

// Salary Range

98,080–147,120 USD / year

// Posted

3 weeks ago

About the Role

Hiring Manager: Joe MelodyTalent Acquisition Advisor: Draun RavalJob Code Level: IAP4Refer Your Friends! AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. <h3>Your Impact</h3>The Lead Systems Analyst plays a pivotal role in ensuring the stability, scalability, and continuous improvement of enterprise billing platforms. This role is responsible for solving complex technical and operational challenges, translating business objectives into effective system solutions, and guiding cross‑functional teams across the full system and software lifecycle. You will bring deep expertise in high‑performance, transactional billing systems and act as a senior technical leader on large‑scale, mission‑critical initiatives. Success in this role requires strong analytical capability, sound business judgment, and the ability to independently drive solutions that align technology execution with broader organizational goals.What the Role Offers<div><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Lead the end‑to‑end analysis, design, enhancement, and ongoing optimization of billing and invoicing systems to support business growth and operational efficiency.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Own complex production support activities, including incident investigation, root cause analysis, and the delivery of effective fixes or workarounds.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Oversee daily and monthly batch processing, system interfaces, and billing data reconciliation to ensure accuracy, reliability, and timeliness.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Drive system reliability, scalability, performance tuning, and data integrity across all billing processes.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Identify and implement automation opportunities to reduce manual effort, improve monitoring, and enhance alerting capabilities.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Support and lead the migration of applications, integrations, and data flows into the Cloud Billing environment.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Partner with Product Owners and delivery teams to support sprint planning, estimation, backlog prioritization, and continuous improvement.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Act as a senior technical mentor by providing Tier 2 support, guiding Tier 1 teams, coordinating with remote teams, and delivering technical documentation and knowledge‑sharing sessions.</li></ul><div><h3>What You Need to Succeed</h3><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Bachelor’s degree in a related discipline, or an equivalent combination of education and relevant practical experience.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">A minimum of 8 years of experience in systems analysis, technical development, or enterprise application support, spanning analysis, design, development, testing, and maintenance of large‑scale systems.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Strong understanding of the full Software Development Lifecycle (SDLC), with experience working in both Agile and Waterfall delivery environments.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Proven experience supporting enterprise‑scale solutions and leading or contributing to complex system and data migration initiatives.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Hands‑on experience across Linux, Unix, and Windows environments, with strong troubleshooting and diagnostic skills.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Proficiency in one or more programming and scripting languages such as SQL, Shell scripting, Python, Perl, JavaScript, C/C++, C#/.NET, Bash, PHP, Angular (15+), HTML/CSS, and XML.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Experience working with relational databases including Oracle, SQL Server, SAP/Sybase ASE, or similar platforms.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Solid background in transactional billing systems, financial processes, or general accounting practices.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Experience integrating billing platforms with CRM, ERP, and payment systems such as Salesforce, SAP, or Zuora.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Experience using automation and AI‑enabled tools in production support environments; exposure to Vertex tax module billing interfaces is considered an asset.</li></ul>One Last Thing OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. </div></div> OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our <a href="https://www.opentext.com/assets/documents/en-US/pdf/opentext-equal-employment-opportunity-statement-of-policy-us-en.pdf">Equal Employment Opportunity Statement of Policy</a> which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at <a href="https://help.opentext.com/portal/site/selfservice?customView=newTicket">Ask HR</a>. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $98,080 - $147,120; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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