Role Title: Zscaler Engineer
Location: Fully Remote
Duration: 3 Months Initially
Rate: £520p/d via Umbrella
Clearance: BPSS
Role Description:
The Zscaler Engineer is responsible for understanding, operating, and supporting the organisation's existing Zscaler deployment (ZIA/ZPA). The role focuses on reviewing the current implementation, maintaining day-to-day operations, and ensuring secure, reliable access for users and applications. The engineer will work closely with the Network and IDAM teams to maintain aligned and secure services.
Key Responsibilities
- Review and document the existing Zscaler architecture, traffic flows, authentication methods, and integrations.
- Maintain day-to-day operations including monitoring logs, managing policies, and supporting user/device onboarding.
- Troubleshoot ZIA/ZPA issues such as connectivity, authentication failures, Zscaler Client Connector behaviour, and policy-related blocks.
- Collaborate closely with the Network team on traffic routing, GRE/IPsec tunnels, DNS, SD-WAN, and connectivity optimisation.
- Partner with the IDAM team on SSO/SAML integrations, SCIM provisioning, identity policies, and certificate/SSL requirements.
- Produce operational and compliance reports covering user activity, threats, tunnel health, and usage patterns.
- Support integrations with SIEM, security tools, and identity platforms.
- Assist with audits, security reviews, and adherence to enterprise security standards.
- Recommend improvements, maintain configuration hygiene, and track new Zscaler features.
Required Skills & Experience
- Hands-on experience administering Zscaler ZIA and/or ZPA.
- Strong knowledge of Zero Trust, DNS/HTTPS, SSL inspection, GRE/IPsec tunnels, and SSO integrations (Azure AD/Okta).
- Experience troubleshooting network, identity, and policy-driven issues.
- Ability to work effectively with Network and IDAM teams to resolve cross-domain issues.
- Good documentation and communication skills.
Preferred Qualifications
- Zscaler certifications (ZCCA-IA, ZCCA-PA, ZCP).
- Experience with SD-WAN, identity platforms, automation (PowerShell/Python), and ITIL processes.
- Background in network or cloud security.
Soft Skills
- Strong analytical and problem-solving capabilities.
- Clear communication with both technical and non-technical stakeholders.
- Self-motivated, detail-oriented, and able to work independently across UK/India teams.
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