About the Role
<p>Job Title: Helpdesk Coordinator<br />
Location: Shoebury / Southend<br />
Salary: £28,000 – £31,000<br />
Hours: Mon & Fri 08:00–17:00 | Tue–Thu 08:30–18:00 + 1-in-5 out-of-hours rota (including weekends)</p>
<p>About the Role<br />
We are working with a leading property and facilities management company to recruit a Helpdesk Coordinator to join their busy team. This is a fantastic opportunity to become part of a company that is focused on service delivery and building strong client relationships.</p>
<p>Key Responsibilities</p>
<p>Handle inbound and outbound calls from clients and contractors</p>
<p>Log, schedule, and coordinate work efficiently</p>
<p>Act as the main point of contact for customer queries and service requests</p>
<p>Liaise with contractors to allocate jobs and confirm attendance</p>
<p>Monitor job progress and follow up to ensure completion</p>
<p>Update internal systems accurately and in a timely manner</p>
<p>Provide excellent customer service at all times</p>
<p>Support the wider team with day-to-day HelpDesk activities</p>
<p>Skills & Experience</p>
<p>Previous experience in a helpdesk, customer service, or call-handling role is desirable</p>
<p>Strong verbal and written communication skills</p>
<p>Confident liaising with clients, contractors, and internal stakeholders</p>
<p>Good organisational skills and ability to multitask</p>
<p>Comfortable working with systems, logging calls, and managing workflows</p>
<p>Personal Attributes</p>
<p>Life experience, knowledge, and interpersonal skills to bond with the team and clients</p>
<p>Calm under pressure and able to manage competing priorities</p>
<p>Reliable, professional, and proactive</p>
<p>What’s on Offer</p>
<p>Salary £28,000 – £31,000</p>
<p>A supportive, customer-focused work environment</p>
<p>Structured hours with shared out-of-hours responsibility</p>
<p>A varied role with plenty of interaction and responsibility</p>
<p>Opportunity to develop skills in a dynamic property and facilities management company</p>
<p>Contact Details<br />
For more information or to apply, please contact:<br />
Claire Murrell<br />
Email: claire.murrell@adore-recruitment.co.uk<br />
Tel: 01268 971 950 or 07930 381 354</p>
<p>If you are looking for a role where you can make a real impact, provide exceptional service, and be at the heart of a busy HelpDesk team, we’d love to hear from you!</p>