Helpdesk Coordinator – Stoneclough [FTC]
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Location
Stoneclough
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Salary
c£26k pa
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Position
Fixed Term Contract, Full time
About this role
Job Title: Helpdesk Coordinator
Location: Stoneclough
Job Type: Full Time Temp Initially (could lead to 6 month FTC)
Salary: £13.25 per hour
About the Role
We are currently recruiting for a Helpdesk Coordinator on behalf of a well-established organisation based in Stoneclough. This is a varied role offering an excellent opportunity for a customer-focused and organised individual to join a busy and supportive team.
The successful candidate will play a key role in supporting multiple sites by coordinating reactive maintenance, assisting with equipment installations, and delivering excellent customer service. This is a fast-paced role that requires strong communication skills, attention to detail, and the ability to manage multiple priorities.
Key Responsibilities
Helpdesk & Coordination
- Act as the first point of contact for maintenance and support requests
- Log calls accurately and gather sufficient information for resolution
- Coordinate reactive maintenance and support equipment installations
- Liaise with contractors and internal stakeholders to ensure timely resolution
- Build strong relationships with site teams and external suppliers
Administration & Reporting
- Utilise helpdesk software to track and manage requests
- Process quotes within defined timelines
- Administer invoices and maintain accurate records
- Monitor asset history and identify recurring issues
Customer Service
- Deliver high levels of customer service across all interactions
- Provide clear and timely updates to stakeholders
- Ensure minimal disruption to operational activities
Health & Safety
- Support the implementation of health and safety recommendations
- Ensure compliance with company procedures and standards
Skills & Experience
- Previous experience in a helpdesk, coordination, or administration role
- Strong IT skills and experience using internal systems
- Excellent organisational and time management skills
- Ability to multitask and prioritise workload
- Strong communication and stakeholder management skills
- Proactive and solution-focused approach
Personal Attributes
- Self-motivated and organised
- Customer-focused with strong problem-solving skills
- Ability to work under pressure and meet deadlines
- Confident communicator with strong attention to detail
- Able to work independently and as part of a team
What’s on Offer
- Up to 6month fixed-term contract with a reputable organisation
- Friendly and supportive working environment
- Varied and fast-paced role
- Opportunity to develop coordination and stakeholder management skills
This is a fantastic opportunity for someone looking to join a growing organisation in a varied and customer-focused coordination role.
If you have all the skills and experience listed above and are looking for a new challenge within a great team, apply now to find out more.
As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
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