Application Support Consultant (IGT1)

As application support consultant you will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients’ experience, satisfaction, and loyalty. By delivering fast, empathetic, and effective support, you will help our customers get the full value from their Kyriba product suite and ensure they remain committed ambassadors. Job Description Key Responsibilities Deliver exceptional customer support across channels (email, phone, etc.), ensuring fast, friendly, and solution-oriented responses. Analyze and resolve a broad range of customer issues, collaborating with cross-functional teams when escalation is needed to drive resolution. Proactively share insights from customer interactions to help improve our products, processes, and documentation. Develop and maintain deep product expertise to serve as a trusted advisor for customers and colleagues. Track and document all support activities with accuracy and attention to detail, ensuring data integrity and compliance. Contribute to team learning by sharing best practices and supporting onboarding of new team members. Qualifications Proven experience in a customer-facing or support role, ideally in SaaS, technology, or a fast-paced environment. Excellent communication skills, with a passion for solving problems and making customers feel heard and valued. A logical analytical and troubleshooting approach, with a growth mindset and willingness to learn new technologies. Collaborative spirit and positive attitude—ready to support team goals and drive continuous improvement. Comfort working with support platforms (Salesforce Service Cloud) and knowledge base tools. Financial Savvy - knowledge of cash management, positioning and forecasting,, bank reporting,payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and/or general ledger Tech Savvy: comfort with file exchange systems, API, bank file protocols, data integration, automation features, performance analysis