Resident Services Associate

Imagine stepping into a role where you are the heartbeat of the development—welcoming residents, creating a warm and positive environment, and helping to shape a place people are genuinely proud to call home.

We are looking for a Resident Services Associate to join the front-of-house team at a brand new Build to Rent development in Maidenhead. This is an exciting opportunity to be part of a growing sector where exceptional service, strong community, and resident experience sit at the heart of modern living.

This role offers a clear pathway for career progression, with support and development provided in a collaborative, fast paced environment where no two days are the same.

Key Responsibilities:

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• Act as the front-of-house ambassador, delivering an exceptional customer experience and serving as the first point of contact for residents and visitors from move-in to move-out.
• Coordinate building operations including move-ins, move-outs, apartment inspections, maintenance access, and ensuring homes remain lease-ready.
• Support resident engagement, while building strong resident relationships to encourage satisfaction, renewals, and referrals.
• Manage resident enquiries, issues, and requests efficiently, coordinating with internal teams and third-party contractors, and escalating complex matters when required.

What We’re Looking For:

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• Strong communication and customer service skills with a genuine passion for helping people.
• Professional, approachable, and confident, with the ability to build rapport easily.
• Well-organised, proactive, and calm under pressure.
• A team player who takes ownership and shows initiative.
• Good computer literacy (Microsoft Word, Excel, Outlook).
• A basic understanding of building operations and Health & Safety requirements.
• Previous experience in hospitality, residential, or customer-facing roles is highly desirable.

Why Apply?

You’ll be part of a friendly, supportive team that values service excellence, collaboration, and professional development. This is a fantastic opportunity to build a career in one of the most exciting residential communities, where your role has a real impact on how residents live, connect, and feel at home.