Field Service Engineer

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Field Service Engineer

Company Information

Zenopa are partnered with a global leader in developing, manufacturing, and marketing a broad range of innovative products for the life science research and clinical diagnostic markets. With a focus on quality and customer service for 70 years, our clients’ products advance the discovery process and improve healthcare. The company’s customers include university and research institutions, hospitals, public health and commercial laboratories, biotechnology, pharmaceutical, as well as applied laboratories that include food safety and environmental quality.

Role Requirements

Role Overview
o Regional based Field Service Engineer position covering the East Midlands
o Focus on Life Science equipment such as Flow Cytometry (ZE5 systems), Cell Analysis and general lab equipment with future exposure to Clinical Diagnostics & Blood Transfusion

Key Responsibilities
o Planned preventative maintenance, servicing and breakdown repair
o Installation and commissioning of new equipment
o Providing technical support across laboratory and hospital environments
o Ensuring high performance and uptime of critical equipment
o Delivering a strong customer-focused service

Travel & Working Pattern
o Territory is regional around M1, M40 and M11
o Rare overnight stays (1 per month, optional)
o No weekend work
o Flexible working hours, no standard overtime structure

Person Specifications

o Field Service experience within the Life Science, laboratory or medical device sector is essential
o Key attributes: strong attitude, ownership mindset, and understanding of working on critical equipment

Package

Base salary: up to £48,000
• Bonus: 7%
• Company car (VAG group)
• Private medical (optional dental)
• 24 days holiday + birthday + bank holidays
• Pension + additional benefits (internet, phone, laptop)