People Manager

Exciting new opportunity for a dynamic, solution-focused People Manager with the proven employment law knowledge and experience to develop and implement People strategy, policy and plans and ensure compliance with best practice. The Housing Ombudsman Service is a rapidly expanding organisation undergoing significant change. It provides independent, impartial and fair dispute resolution for nearly 5 million households in England. As our People Manager (Operations), reporting to the Head of People, you will lead, manage and develop a team of People Business Partners, Officers and Administrators, ensuring the delivery of high quality, continuously improving People related activity across the organisation. Specifically, you will: Lead on the development and implementation of organisational wide People strategy, policy and plans and ensure adherence to employment legislation and best practice; Lead the People Business Partner function, developing and maintaining strong relationships with stakeholders, understanding organisational needs and deploying resources as required; Manage, and ensure delivery of, complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy; and Working with external partners, oversee, develop and enhance the Human Resources Information System, improving data accuracy and reporting capabilities. You will possess the communication skills to build effective relationships and motivate and encourage others, with demonstrable experience of working with and influencing senior leaders being essential. In addition, your track record will evidence your: In-depth knowledge of employment law Experience of leading, managing and developing a high performing People Team in a fast paced and changing environment Proven experience in delivering, maintaining and improving HR Information Systems enabling ongoing improvements in service delivery Experience of successfully delivering an HR Business Partner model in an evolving environment.