Italian speaking Customer Service Specialist (with Spanish or French)

<p><strong>Italian speaking Customer Service Specialist with Spanish or French</strong></p> <p>Location: South West London (Zone 3) &ndash; Office-based Monday to Friday, 35 hours a week<br /> Salary: &pound;30,000 - &pound;32,000 per annum (depending on experience)<br /> Start Date: July/August 2026</p> <p><strong>About the company</strong></p> <p>Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent Italian (plus Spanish or French) speaking Customer Service Specialist to join their friendly and supportive international team.</p> <p>This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international export sales business.</p> <p><strong>The role&nbsp;</strong></p> <p>As a Customer Service Specialist you will provide comprehensive B2B customer support to clients, agents and distributors across Italian and French / Spanish speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Processing and managing customer orders accurately and efficiently</li> <li>Responding to customer enquiries and providing effective solutions</li> <li>Handling customer complaints in a professional and timely manner</li> <li>Liaising with courier and freight companies regarding shipments and deliveries</li> <li>Monitoring export operations and ensuring service standards are maintained within your assigned territories</li> <li>Supporting the Export Sales Team across additional markets and languages when required</li> <li>Maintaining strong relationships with customers, agents, and distributors</li> </ul> <p><strong>Skills / Experience needed</strong></p> <ul> <li>Fluent spoken and written Italian plus either Spanish or French (you must be trilingual)</li> <li>Previous experience within customer service, administration, sales or a similar support role</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organisational abilities and attention to detail</li> <li>The ability to manage multiple priorities and work effectively under pressure</li> <li>A proactive approach and the ability to work both independently and as part of a team</li> </ul> <p><strong>Salary and benefits</strong></p> <ul> <li>Starting salary of &pound;30,000 - &pound;32,000 per annum</li> <li>22 days annual leave plus bank holidays</li> <li>Pension scheme</li> <li>Life assurance</li> <li>Incredible staff discount of up to 60% on luxury products</li> <li>Opportunity to work from home one day per week following successful completion of training</li> <li>Friendly, supportive team environment with excellent management support</li> </ul> <p><strong>Working Hours</strong><br /> Monday to Friday or 9.00 to 17.00 with an hour for lunch</p> <p>If you are fluent in Italian and either Spanish or French and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat</p>