Billing/Invoicing Team Leader with Italian

We are seeking a talented individual to join our Billing/Invoicing team at Marsh. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office. The Billing/Invoicing Team Leader with Italian will lead a team responsible for billing and invoicing operations within our shared service centre. You will manage and develop your team, collaborate closely with Italian-speaking stakeholders, and drive process improvements to ensure high-quality service delivery. We will count on you to: Create and manage a team of billing/invoicing specialists: recruiting, motivating, coaching and developing team members by setting clear goals, managing and prioritizing workload and monitoring performance Close cooperation with Italian speaking stakeholders Plan and develop new procedures within area of a team responsibility Resolve internal clients escalations in a timely manner Implement business-focused solutions within time and/or cost constraints Prepare management reports Drive process improvements Coordinate various projects and team initiatives What you need to have: At least 2 years of experience in the field of people management Minimum 4 years of professional experience in environment of shared service centre Knowledge of the basic billing/invoicing processes and customer service Excellent command of spoken and written English and Italian Ability to plan resources and track utilization of the team What makes you stand out: Experience in multi-level management in an environment of shared service centre Knowledge of additional European language Strong customer service experience Knowledge of work allocation, ticketing, resource time measurement tools Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. If you would like to apply for this position, please send your CV in English. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.