About the Role
Job Title: Marketing Enablement COE Lead Reporting to: Commercial COE Lead Department: Marketing, Thought Leadership, Brand & Communications Level: BE L4 Role Overview The Marketing Enablement COE Lead owns the process design, governance and operational excellence of ERM’s Marketing, Thought Leadership, Brand & Communications capability within the Commercial COE as delivered through the global delivery center (GDC). This role leads the parts of ERM’s marketing, thought leadership, brand and communications in the COE and align with global process owners in the wider global MarComms functions. The position leads multiple managers and specialist teams, acts as the single point of accountability for ways of working, performance management, capability development, and continuous improvement, and partners closely with Director of Global Marketing, Thought Leadership, Brand & Communications, and various global capability leads. Key responsibilities Capability ownership & governance Own and continuously evolve the Marketing Enablement operating model covering digital campaigns, channels, analytics, brand, communications, and thought leadership. Define and maintain SOPs, playbooks, RACI, SLAs, governance forums, and quality standards for delivery through the COE. Act as the escalation point for delivery issues, prioritization conflicts, and resourcing constraints across marketing capabilities. Process and projects delivery oversight & continuous improvement Oversee delivery across digital campaigns, web and paid media, analytics, brand assets, thought leadership assets, and communications. Oversees delivery across the team and projects/campaigns portfolio, ensuring tasks and priorities are addressed on time, on high quality standards and implement continuous improvement practices (root cause analysis, process metrics). Closely partner with global capability lead for ongoing workload assessment, agreeing on prioritization and time allocation Partner with global capabilities lead to enhance technology and drive automation. Enablement & knowledge Maintains onboarding materials, playbooks, runbooks, training materials and a central knowledge hub to enable BAU teams and regions. Delivers regular training, office-hours and capability onboarding for internal teams and agency partners. Works in close partnership with the Global Capability lead and CoE team members supervisors in Global Marcoms' functions, who sets the vision and highlights needs to address. Stakeholder management Act as the primary CoE contact for Marketing, Brand & Communications, Thought Leadership stakeholders. Provide executive-level updates, performance insights, and recommendations on Global MarComms’ functions enablement performance and capability maturity. Performance measurement & reporting Define and monitor KPIs and SLAs across Global Marcoms' enablement services (e.g., campaign cycle times, quality metrics, impact, platform adoption). Produce weekly/monthly performance reports, trend analysis and executive updates; recommend corrective actions. People & resource coordination Line-manage capability specialists. Lead and develop Marketing Managers across campaigns, channels, analytics & operations, and creative/graphics, as well as specialist roles in thought leadership, internal communications, and analyst relations. Own hiring, onboarding, performance management, and development planning for the marketing enablement organization. Define capability roadmaps and skill development plans aligned to evolving Marketing, Thought Leadership, and Brand & Communications needs. Partner with Commercial Function Leadership and Global Capability Leads to discuss and resolve resources allocation to projects/campaigns. Skills & experience Essential 10+ years’ experience owning B2B or B2C operational capabilities/processes in a marketing, commercial or digital environment. Experience leading managers and multi-disciplinary teams. Proven experience owning and scaling operational capabilities or Centres of Excellence. Strong understanding of B2B marketing, thought leadership and branding. Excellent process design and project management skills; experience building SOPs, runbooks and governance. Desirable Experience in a Centre of Excellence, capability or practice-lead role. Understanding of digital marketing and lead generation, including automation platforms (e.g., Salesforce, Pardot, Marketo) and data & analytics. Exposure through thought leadership programs, internal communications, or analyst relations. Knowledge of accessibility, data protection and compliance in sales and marketing. Key attributes Problem-solving mindset with hands-on delivery orientation. Ability to manage multiple priorities under tight deadlines, with agility. Strong analytic orientation — uses data to prioritise improvements. Collaborative leader with practice-building and coaching skills. Detail-oriented with a bias for quality and repeatability. Experience managing research / thought leadership production. At ERM, sustainability is our business. We are the world’s largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world’s leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM’s purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a “boots to boardroom” leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet. ERM Homepage Explore All Open Roles Explore Early Careers Roles Explore Experienced Professional Roles Explore Partnership Roles